Drying Techniques – High Velocity Drying

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Drying Techniques 

There are five basic drying techniques that professionals use on pets. They are based on size, coat condition, coat type and personality of the pet. The coat type will often dictate which technique is used to produce the highest quality result. The different drying methods are:

  • Towel Drying
  • High-Velocity Drying
  • Stretch Drying
  • Kennel Drying
  • Blanket Drying

Today I’m going to focus on the most important drying method to master: high-velocity drying techniques. Becoming proficient at this drying method will increase the quality of your grooms while decreasing the amount of time it takes to groom each dog. Bottom line: that’s money in your pocket!

High-Velocity Drying

About the High-Velocity Dryer

This drying method produces the fastest results with the highest quality if used correctly on any given coat type.

The pros of high-velocity drying include:

  • Quick dry time
  • Very flexible procedure
  • Adaptability for many coat types
  • Removes loose coat on shedding pets
  • Ability to do a large percentage of de-matting on many coat types
  • Clear view of the skin
  • Safe procedure for all skin types

The negative points are:

  • Some pets object to the noise and force of air
  • It can tangle a long coat
  • It will produce a mess on heavily shedding pets

As you can see, the positive points far outweigh the negative. Almost all of the negative points can be overcome through proper pet/dryer handling and correct technique.

Groomers, stylists, and bathers who regularly use this drying method should protect themselves by wearing facemasks, goggles and earplugs. These simple items minimize the amount of pet fur and dander that reaches the eyes and lungs, and helps deaden the noise to protect ears from long-term exposure. Pets will appreciate some type of ear protection too!

Using the High-Velocity Dryer

This method should be introduced slowly with any new pet or a puppy. Have the pet listen to the sound before the air is introduced. Help build its confidence. Once the pet seems calm, slowly and from a distance bring the air up around its feet or rear. Do this on a single speed, with no condenser cone. Once the pet accepts that, slowly bring the air in closer and move it up the body. Try not to let the air pass over the pet’s face or in its ears. As the pet grows more accepting, try adding the condenser cone, or, boost the dryer up to a second speed and then add the cone.

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Move as rapidly as possible and work forward over the entire pet, excluding the head, watching for spray coming off the coat (the moisture you missed with the towel). Once there isn’t any more visible spray coming off the pet, return to your starting point. Holding a towel behind the spot you are working on can be helpful to reduce the amount of spray getting back on the coat.

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Next, focus on getting the pet dry and the coat straightened. Hold the dryer as close as possible to the skin without curling the coat onto itself, causing tangles. Rapidly move the air around in a small, confined space. Watch the area constantly. When you first start on a section, the coat will appear slightly clumped together. As the hair dries, it will separate and become very fine. This is your signal to move to another area.

Leave the head, tail and ears until last. If the pet objects to having air blown around its face, change the direction of the air so that it does not blow over the face and ears. If the pet shows only mild objection, then hold its head for more control. If the problem continues, remove the cone to handle the neck and chest area.

brush n blow-small

If the coat is slightly matted or the pet is shedding heavily, you will notice the matted hair form a kind of spidery web as the coat begins to dry. Guide the air just behind the webbed section to work it out. Use the condenser cone with as much air force as the pet will allow. You must watch this process constantly to be effective. If the pet will not allow a condenser cone, or if you have worked the loose coat or mat as far as it will go with the air, give the coat a “boost” with a brush and mild air flow. Normally, this will remove the rest of the loose coat with the least amount of wear and tear on you and the pet.

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Now that the pet is dry primarily from the condenser cone work, remove the cone and hold the base of the hose right next to the skin. Most high-velocity dryers do not have a heating element, but once they have run for a few minutes, the air they produce will be warmer. Removing the condenser cone and placing the dryer hose right against the skin takes advantage of the optimum power of a high-velocity dryer to “set the coat.” Setting the coat means straightening each hair shaft. Plus, holding the warm air right next to the skin will remove any remaining dampness. Work over the entire dog using the same method as previously outlined, but now work very close to the skin.

Finish the entire drying process at the head and ears. On coats where you want a full head shape, work from the base of the skull – the occiput – forward. If you want the coat to lay tight to the skull, blow the air back towards the rear of the dog.

If the pet is fidgety, grasp the ear at the base. This firm grip offers the most control and covers the ear canal. In most cases, a fidgety pet is objecting to the air going down into the ear cannel. Don’t use a condenser cone for the head and face, but do keep the base of the hose right next to the skin for optimum speed and coat straightening.

Pets pre-clipped shorter than a #7 blade length before the bath will not need a high-velocity drying in the short areas. These areas will dry naturally as other coated areas are dried. Normally, a #7 blade length or shorter does not need straightening to yield the best results in the finish work.

Conclusion

It is important to master all drying skills. There are several drying methods and combinations to choose from, based on coat type, trim and pet tolerance. Incorrect techniques or careless attention to drying will waste more of a professional groomer’s time than almost anything else.

An active form of drying always will yield the best results. Having a beautifully clean and dried coat also will lessen the amount of time it takes to execute the final grooming procedures on a pet.

If at any point the pet objects or becomes difficult to handle, back down to the previous step that produced a positive result. If the pet severely objects to having its face dried, try placing cotton balls in the ears to reduce the air flow into the ears as well as the sound. Just don’t forget to remove the cotton balls.

Always remember, the pet takes its cue from you. Your confidence will communicate to the pet. Work gently, but firmly, using a minimal amount of verbal positive or negative reinforcement. Let your hands and eyes do the speaking for you.

The process outlined above may take just a few minutes or several, based upon the individual pet and your handling techniques. On occasion, a pet just will not accept high-velocity drying and another method will be necessary.

Once you have the pet’s cooperation, you can focus on the most effective way of using the high-velocity dryer on that pet’s individual coat type.

In trims that require a fluffy, smooth finish, you would begin at the base of the tail and blow the air forward, using a condenser cone. On many Terriers and sporting dogs, you want the coat to lay tight to the skin. With these breeds, start at the withers and work with the growth of the coat.

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Marketing Your Salon in a Fun & Colorful Manner

A well-made, brightly colored bow or bandanna is one of your best marketing tools. The eye is naturally attracted to bright colors. No matter how beautiful the grooming, a pet will attract attention faster if it is sporting a bright color.

Applying bows or bandannas as a finishing touch on a fabulous groom is a sure way to generate interest. Interest, that is, in you, the person who got that animal looking so fine in the first place.

The number one sales tool for any business is referrals from word of mouth advertising!

I learned this when I was very young, with our family’s first dog. When we traveled, we’d send our Golden Retriever to a local kennel. Upon picking her up, she’d always be freshly bathed and wearing a simple piece of felt fabric attached to her collar in the form of a bow. The color would change with the seasons, but this simple bow was there every time.

In our small community, everyone walked their dogs. As we stopped and chatted, people always noticed the felt bow. That was the opening we needed to share the name of the kennel and how wonderful their services were. If that basic little bow was not there, the kennel name would never have been mentioned and a marketing opportunity missed.

I carried this lesson over into my grooming business. No dog ever stepped out of my salon or mobile van without a bright finishing touch. (Unless a client requested “No Bows.” But that didn’t happen very often.) The bows were always subtle and very tastefully made.

Successful people know paying attention to minor details is critical. Bows and finishing touches are part of the entire service package.

Making attractive bows does require some finesse. It takes a bit of time to learn. But once you figure out a method that works well for you, you will be limited only by your own creative spirit and time.

Many professional groomers and stylists use down time to create bows. They use this time the same way that many people use knitting or crocheting to relax. However, if basic bow tying just isn’t for you, there are many companies that specialize in wonderful, ready-to-use bows. I encourage you to use them!

There are thousands of ways to market yourself as a professional pet groomer. The number one rule of any marketing campaign is to capture potential clients’ attention in a fun and tasteful way.

Choosing to accessorize a freshly groomed dog with a bow or bandana is a highly successful marketing opportunity. Adding a spark of color to a pet can be the perfect way to get owners talking about your pet service business.

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Atlanta Pet Fair Lecture Notes

If you attended Melissa’s lectures at the Atlanta Pet Fair and didn’t get one of her hand-outs, we’ve provided them here for you.

Live-Learn and Pass it On

Handout_ Non-Traditional Breed Triming & Mixed Breed Styling

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Your Most Valuable Asset is YOU

Look in the mirror and say “I am my most valuable asset.” Tell yourself this every day! You are the most important thing about your life and your business. Despite the fact that you may think it is your car, or your favorite thinners, or even your bank account, it is YOU that is the most important part of the success equation. Without you driving the car, or using the thinners or using the money, those things are worthless.

And the part that makes you unique is your mind. Your ability to think and reason before taking action is a precious gift. And throughout life, we need to improve our thinking. The ability to improve our quality of thinking makes it easier to solve problems. Our ability to think positively lets us see opportunity around us. Negative thinking shuts doors to success.

I recently saw a report on ABC News about how our new dependency on using search engines even GPS makes us dumber? WOW! In the ‘good old days’ you used a map and directions you wrote down to get from Point A to Point B. You may have stopped when you were lost to ask for directions. Then you had to remember those directions. But now you just program a device that tells you to turn left or right. You actually lose problem solving skills as a result.

Just think of how many people struggle to figure out math problems when they don’t have a calculator.

People used to memorize phones numbers, addresses, and birthdays. Now they are stored away as reminders in our cell phones. Sure it makes things easier, but it turns our mind to mush in the process. I have read that the brain has an unlimited ability to memorize facts. So why turn that ability off?

You need to invest regularly in self-improvement and professional development. You can open your mind to knowledge by attending a seminar at a tradeshow. Or you can exchange information in online forums and places like Facebook. You can open up a copy of the AKC Complete Dog Book and memorize facts about your favorite breed. You have to exercise your brain the same as any other part of your body.

Dedicate yourself to lifelong learning. Why stop now? I continue to learn from the top professionals around me. There are always new products and new standards to talk about. Many groomers are inventing their own products. And almost all of them are happy to share their knowledge with you.

With positive thinking and lifelong learning, you can continue to find new ways to be a value to your customers. You can jump years ahead of your competition by developing new skills that are in demand. By valuing yourself as your biggest asset, you can catapult your career and life to higher levels.

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To Earn More, Learn More

To stay on top of the grooming game, professionals need to keep learning. That’s been my motto for years. It’s always worked for me. Educational opportunities were limited 20-30 years ago. Fortunately, opportunities abound today for motivated groomers.

Books: More and more grooming titles are available every day. They are being written by a wide range of authors. There are grooming guides available as well and business operation manuals.

Many include stunning images to help the reader comprehend the subject matter. Some are even available via a tablet or Kindle.

Schools: What is the primary function of a school? To give their students a head start in their careers. Most schools can take months or even years off the learning process. Professional grooming schools are cropping up everywhere.

One of the best ways to learn grooming is with hands-on training. Some training centers even offer home-study options too. Either way, schools offer a structured learning environment. Programs range widely in cost, quality, course length and grooming styles.

Videos: With methods in place to honor and identify top groomers, we are seeing many of these respected stylists share their knowledge through training videos. Top professionals are creating video lessons aimed at the beginners to advanced stylists. Many lessons are on DVDs, on-line through websites or in streaming video libraries.

Internet Searches: The internet has become an indispensable tool for the groomer looking to get ahead in their career. Never seen a Portuguese Podengo? Most professional groomers haven’t – including me! A quick search via an Internet search engine will lead you down a path of enlightenment.

You can find breed clubs, breeders, breed history, breed standards and fabulous photos of even the most obscure breed of dog or cat. Even if you’ve never seen – or groomed a particular breed before, you can rapidly educate yourself. You’ll have the confidence – and knowledge – to talk with any owner about ‘their breed.’

Need a refresher on what a breed looks like? Jump onto the computer and do a search of Google Images. You’ll be amazed at what you can pull up. If you are looking for high quality pets, add a show title such as; ‘AKC Champion ‘ By doing this, you can filter through many of the images.

As with any internet search, you are going to find good with the bad. The more general knowledge you have about pets and grooming, the better you will be able to sort through the wealth (and garbage) typically found out on the internet.

Webinars: We are starting to see this form of learning pop up in our industry. Webinars have been around for years yet the grooming industry has been slow to embrace their power. Many technically savvy groomers are starting to share their knowledge in webinars. Some webinars are free; others charge a nominal fee to participate.

Facebook, Blogs & Online Forums: With the use of social media outlets, anyone can chat with anyone from anywhere; across the nation or around the globe. No one is worried anymore about ‘the competition.’ If you have a question, post it. If you have a fun story to share, post it.

If you need to vent (professionally please!), post it. Never before has it ever been so easy, and economical to share ideas, grooming tips and knowledge. No one should feel isolated or alone anymore. The outlets to reach out to fellow professionals are simply remarkable via the World Wide Web.

Seminars: You’ll find seminars every grooming trade show around the country. You will also find privately held seminars too. You’ll find these private seminars hosted by; distributors, product manufactures, grooming schools, grooming salons or even the professional themselves. These seminars area a great place to get your questions answered about any aspect of the grooming
profession.

Private Coaching & Clinics: Need a tutor? Need a coach? One of the best ways to perfect a skill or a trim style is with personal, hands-on assistance. Many of the top stylists are available to help you privately or in a smaller group setting. Many are well rounded in many aspects of the grooming industry. Others will specialize in trim styles, grooming techniques, sales and marketing or business operations. Many will travel great distances to set up coaching sessions.

Find a business professional you admire. Contact them and ask if they offer private lessons. Many do or they host small clinics where you can all share the cost of the session.

Trade Shows: Going to a grooming show is still one of the most refreshing ways to learn. Most trade shows have a wide variety of vendors there too so you can speak directly to the sales representative about a product or service they offer. Sit ringside at a grooming competition.

You’ll be blown away at the style and trim quality being found with high level pet stylist. Trade show promoters are always seeking out a wide variety of speakers and topics to present at their shows. Can’t get to a show? Some of the larger shows and grooming competitions are now available via streaming video on the internet.

I remember being in Croatia on a sailboat a few years back. I was able to watch the World Team Grooming Competition right from my laptop as the competition took place in Belgium. Very exciting!

Certification Programs: We are seeing more and more certification program become available whether it is for dog grooming, cat grooming, pet first aid or business management. At this point, most programs are voluntary but all are worth their weight in gold. Some of the programs can be completed in a day or a weekend. Others will take months, or even years of study and testing before successfully completing the full program. A few of the programs even have Apps set up for your technical device.

Education, skill enhancement and effective communication are the keys to a successful career. Never underestimate their importance. One of the greatest inspirations in any career is continued growth. Learning is the key to everlasting success. With learning trends today, it’s never been easier! Never stop learning.

When looking at learning opportunities, I always encourage you to research the quality of the material, the program or the lesson. You will only increase your knowledge if the information being shared or taught is from a true professional. A professional that has years of expertise and a resume to back it up!

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Welcome Westminster Dog Show

I always get excited this time of year. The Westminster Kennel Club dog show is just around the corner! I have firmly planted myself in front of the TV for two nights for almost as long as I can remember.

And this year is no different. I plan to watch the show in its entirety. Why?

Because, the Westminster Kennel Club dog show is the “Super Bowl” of the dog world!

I even used to host a Westminster party. I loved inviting my entire grooming team over to be glued to the TV for two nights as the show aired. For days after the show, we would talk about the newest breeds that had been accepted by the AKC. The unique haircuts we saw. The latest style trends on established breeds.

The show was important for me. I was actively competing in the pet grooming contest arena. In the old days, we would record the show. I can’t tell you how many times I would review those tapes before I stepped into the contest arena. By watching some the most spectacular dogs in the country compete at this level, I was able to get a clear image etched in my mind before I stepped into the ring at a grooming competition. Visualization is a key to success.

Secondly I used the Westminster Dog Show as a way to help keep my grooming staff up-to-date with the latest styling trends. Once I opened The Paragon School of Pet Grooming, we continued to use the show as a key learning tool for students. The annual dog show was instrumental for students learning breed identification and trims styles. Today you can order a high quality DVD of the entire Westminster Dog Show – commercial free.

 

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Maintain a Steady Pace

Speed is the key to being a successful pet groomer. Have you watched a highly proficient pet stylist at work? They don’t race around with their heads cut off. They don’t whip from one task to the next with lightning speed. They are not frazzled. They are not stressed. They blow through 10, 12, even 14 dogs with ease.

They are home to meet their kids coming off the bus from school. They are headed to the gym after work. They enjoy their own dogs when not grooming client’s pets. They have the time AND energy to have a life when they step away from the grooming table. Do you?

When I observe these successful groomers, I’ve noticed important traits they all share. They work with a steady pace. They have a rhythm to their tasks. Their tempo doesn’t change. They follow the same order as they work on each pet. Their tools are laid out in an orderly fashion, sharp and within arm’s reach. They are not distracted by ringing phones, tales from their fellow team members, nor the personality of the pet they are working on. They are focused and efficient as they work around the pet. There is no wasted effort. No wasted motion.

There are methods to each grooming job. Following a particular order with each type of groom will assistance you with getting through the tasks the quickest. There will be five main types of jobs you do every day – day in – day out at any grooming shop.

1.Short haircuts, six weeks or more
2.Short haircuts, six weeks or less
3.Guard comb trims
4.Bladed body with fuller legs and/or furnishings/pattern trims
5.Bath and brush type pets

Generally speaking, the faster you can get a dog to the tub, the faster the trim will go. Dogs with six weeks or less coat growth can normally go straight to the tub. With today’s products, shampoos, conditioners, and high velocity dryers, much of the pre-work can be eliminated. Dematting or pre- trimming is a waste of time with six weeks or less trims.

When it comes to haircuts or finishing a bath and brush dog – pay attention to the order you work. Develop an order – the same order every time for each of the five grooming jobs. If you struggle with remembering the order, write it down and post it at your grooming station. Time yourself on each task. Work on improving your speed with small components within each job. Don’t jump around. Always follow the order.

Watch top stylists at work. Watch their videos. Sit ringside at grooming competitions and watch the leading stylist compete. With consistent repetition, you’ll increase your speed in no time. You’ll have more time to spend enjoying your free time doing what you want to do. The stress and frustration will be highly minimized. And the best part – you’ll make more money, in less time, in the process!

Don’t hurry or rush around frantically to get the job done. Maintaining easy pace and work steadily. Remember the fable of the tortoise and the hare? Highly productive people work a certain rhythm that allows them to flow through enormous amounts of work without becoming stressed or anxious.

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Focus on Key Areas to Excel in Your Job

As a professional pet groomer, our job is to know how to groom all breeds of dogs (and cats for some). What needs to be done to make a purebred look like it’s supposed to look. How can we make mixed breeds (designer dogs) cute. What’s the best way to remove shedding coat from a full coated dog. Being versatile is our job.

Guess what? Every groomer has a few types of jobs and coat types they really like to work with. What’s your favorite?

For me, I loved grooming the drop coated breeds in adorable fluffy trims. I loved to hand scissor. And there was nothing more gratifying than turning a big, furry, shedding mass of dirty hair into a snug-able, huggable pet.

Most of my co-workers happily let me tackle these jobs when they appeared on the books. These grooming jobs were not their favorites. They were hard for them. They took a long time to do. They never felt like they were ‘done’ with them. They never looked smooth and finished. Or they just cringed at the amount of work required.

For me, I knew I was going to have a great day when I saw multiple drop coated breeds on my roster along with a little mixed breed groomed like a Bichon. The icing on the cake would be tossing a Sheltie into the grooming mix along with something where tufts of coat were falling out. I was highly proficient with these dogs. I could make them look stunning in no time. I knew how to work with my equipment to get the best results in the shortest amount of time. I simply loved working with these types of coats because they were easy for me.
Where they always easy? Heck no! I’m a self-taught groomer. Learning is a lot of work. Mastering skills takes dedication and focus. There were hundreds of breeds to learn. There are hundreds of techniques to figure out. There are hundreds of products to try. I opted to focus on mastering a few techniques that would allow me to soar through my days.

Mastering a cute, fluffy trim on a drop coated breed was more out of necessity than anything else. We simply had a lot of those types on dogs in our client files. Plus, my first contest dog was a little black and white Shih Tzu. In order to do well in the ring, I needed to figure out how to get a plush finish on a drop coat. Not a small feat to conquer. I got good at this trim – really good – and fast.

With every drop coated dog in my client file, I was able to perfect my skills. What shampoo got the fur the cleanest? Which pair of shears worked the best on each coat type? How should I hold the shear to minimize marking the coat? When was it time to pull out the blenders? And which pair of blenders should I use? I analyzed every step. Dissected every move. Stood back and reviewed the overall appeal. Was it balanced? Was it even? Would hair fall out of place when combed or if the dog shook?

I was super critical of my work. As I learned more – discovered new things – I become even more critical. I was brutally honest with myself. I didn’t let up on myself until I was winning consistently with my little Shih Tzu.

Once I mastered one coat type, I moved to the next. As a bonus, through the process, I became an accomplished all breed stylist. There isn’t a breed I would not tackle. However, I focused on just a few techniques I could really master. Breeds or techniques I used a lot. Those are the breeds or types of trims that I loved to see hit my roster. I simply adored grooming them because they become so easy for me.

To improve your workday, concentrate on a few key areas in your job to really excel at. It may take some focused work at first but once you master the technique, haircut, breed, or personality type, you’ll automatically draw that type of client to your daily roster. You’ll enjoy your work day. The time will fly by with ease. At end of the day, you’ll be rewarded with a gratifying and highly productive workday.

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Are You Prepared for a Fire in Your Salon?

Fire safety isn’t something any of us should procrastinate on. Many of us ignore taking the basic steps we need to protect ourselves. I’ve always known professional grooming salons can be prone to fire. Until I experienced my own fire, I didn’t know how much you could do to prevent one. And even for those of us that have taken every precaution to prevent fire, unfortunate scenarios can still unfold.

In 2008, my husband and I got a first-hand education in fire. We lost our entire 10 stall barn. It burned to the ground while I was home – and I never knew it was on fire!

I would like to share some of the things that we learned. It doesn’t matter what you lose, the impact of fire is devastating regardless of whether there’s loss of life or not.

  • Read your insurance policy. (Really read it!) If you have questions, make sure to you ask your agent. Don’t blindly accept what they tell you is adequate for your situation. Stop and think. Think about what it would cost you to replace the facility. Think about the value of the contents inside the structure too. Does your policy carry a rider for loss of revenue if you cannot work?
  • Keep a list in a separate location of all the items that are in your salon. One of the simplest ways to maintain current record of what is in your salon (or any structure) is walk through with a video camera and record the entire room. Open up closets and cabinets as you go through the space. You don’t have to spend a lot of time doing this video or DVD. They can be paused at any point for clarity.
  • Make sure you have enough fire extinguishers available. You must also make sure that they are rated for the type of fire that would be typical in your situation.
  • Make sure that all electrical outlets are working properly. That your breaker box is not being overloaded. Grooming salons typically pull a lot of power due to all the electrical equipment in a facility.
  • Keep all the vents and any electrical equipment free of dog hair. This would include many of the typical things you find in grooming salons; furnaces, hot water heaters, pet dryers and clothes dryers — anything with a motor or that involves heat.
  • Minimize the use of extension cords.
  • Utilize a professional electrician to maintain or upgrade your electrical system if you are not qualified to do it yourself.
  • Unplug dryers and extension cords at the end of the day.
  • Purchase the best fire detection alarms you possibly can. The old cliché, you get what you pay for is very true when it comes to fire alarms. If at all possible, have your salon professionally monitored and hardwired directly into the fire department.

Luckily in our barn fire, all of our beloved Friesian horses were safe. They had been turned out for the day when fire struck Trying to absorb what happens within the hours, days or weeks after a fire is challenging. The workload is daunting as you try to sort through the entire situation and rebuild. The recovery from a fire does not take weeks, it takes months.

Do everything in your power to protect yourself from actual property destruction. Don’t underestimate the value of insurance. Make sure to have the proper insurance coverage for your situation. Fire is overwhelming. Not having the means to rebuild can be even more devastating. Be prepared.

 

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Why Am I on the Payroll?

Have you ever thought about it? Come on – really thought about it?

When we hire someone in one of my companies, we want to see results in exchange for a paycheck. Every job will be different. If you are a groomer, how many dogs can you groom with quality and safety foremost in your mind? If you are a receptionist, how many appointments

can you book error free? How are you helping the salon grow the client list or maintain a steady pace? If you are a groomer’s assistant, how many dogs can you help your team produce? And with all of these tasks, are you doing it with a positive attitude?

The roll of a business is not to give you a ‘job’. The role of any business is to provide a product or service to a customer. If they do it well – you’ll get a paycheck .Enterprising owners don’t go into business to break even or worst yet – lose money. They open businesses for many reasons. One of the biggest reasons — to chase the American dream. To make a profit doing what they love doing. Working with pets.

So what is your role in the pet care service business? Think about the results you need to accomplish in your job. How many pets do you need to groom to be deemed productive – and profitable – in order to be valued by your supervisor? When a prospective client calls, are you able to book the appointment? Are pets going out the door injury free? Are the trims done correctly and with quality? Are clients smiling when they pick up their pets? Are they rebooking their next appointment in six weeks or less?

Most businesses have goals and quotas. This is the way performance is measured in the work place. Are you reaching your quotas easily? Are you doing the tasks you have been assigned without being reminded? Are you meeting and/or exceeding your goals/ quotas? Everyone that gathers a paycheck at the end of the week has responsibility to help the company in a productive and positive way.

Are you living up to the expectations of your employer? Are you truly earning the paycheck you want every week by being the most productive you can be? Stop and think about it. What can you do to improve the results that drop down to the bottom line, ensuring you HAVE a job every week? That you stay on the payroll. 5.6

Happy Trimming

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