Joe Zuccarello’s latest video is live for L2GD Members!
In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains what you can do to make a good first impression and follow through at various touch points in your customers’ journey. An incredible customer experience starts with understanding that your front line is your bottom line.
Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.
Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!
JZ10: Customer Experience Factor (CX) Episode Two – Touch Points
