Joe Zuccarello’s latest video is live for L2GD Members!
In this JZ10 Groomer Business Tip, Paragon president Joe Zuccarello teaches you how to get past the uncomfortable situation of saying “no” by transforming it into a “no, but” conversation. When a request can’t be met, saying “no, but” can go a half step extra which makes for happier clients and employees.
Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.
Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!
Mastering the "No, But..." Conversation
