Call Now: (888) 344-8658
Search for a News Story:

How to Get the Most from a Hands-On Grooming Clinic

Feline Grooming Demo #2Attending a hands-on clinic is still one of the best ways to learn. These events often feature stylists that have proven their skill level around the globe. Despite their busy workshop travel schedules, celebrity pet stylists can still be found at their grooming tables every day, just like you, grooming regular clients.

Have you ever had the opportunity to train with a celebrity pet stylist? It’s a great way to improve your skills and get super energized!

Many top professional pet stylists love to help the next generation of groomers. Some of these teaching opportunities may be demonstrations or lectures. Others might be workshops where you supply the dog or cat (as well as the grooming tools) and have the opportunity to be personally coached as you work.

So, how do you get the most out of one of these coaching sessions? Read the rest of this entry »


Building Teamwork Within Your Salon

Grooming Department Success is Determined By its Team Members.

Creating teamwork within a grooming department is a challenge. Getting ANY group of people to work in harmony with one another is no easy task.

Teamwork requires four things:

  1. Communication (sharing information)
  2. Leadership (direction and guidance)
  3. Accountability (rules and boundaries)
  4. Clarity (understanding the cause and purpose for every task)

Teamwork helps achieve goals. It also creates an enjoyable, rewarding place to work.

TeamworkOver the years, I have had varied levels of success with fostering teamwork. I’ve had times when the entire organization was working together as a single unit. We were energized and excited. We met objectives. We knocked goals out of the park. Life was good.

I have also had times when there was very little teamwork. Frustration and negativity took over. Meeting objectives was almost impossible. Goals went out the window. More than once I questioned if the company would survive or if it was worth the effort to keep it going. Read the rest of this entry »


The Importance of Downtime

HAMMOCKIn many of my business lectures, I ask my audience how many of them take regular vacations. I’m always shocked when I see how many pet professionals don’t schedule vacations or downtime for themselves.

Did you know roughly half of all Americans don’t take annual vacations? And if they do take vacations, it’s common that they stay connected to work or even bring work along with them! Are you guilty of either of these situations? I have always scheduled downtime for myself. However, I admit I am guilty of being connected to work wherever I am – even when on vacation.

Scheduling time off for yourself is important to your overall physical and mental health. There are many positive effects to your well-being.

Here’s a short list of positive attributes to scheduling down time for yourself.

  • increased productivity
  • open to new ideas and viewpoints
  • increased creativity
  • lower stress levels
  • higher energy
  • improved moods
  • positive relationships with family and friends

I learned early in my career the importance of scheduling time off for myself. I have always been an over-achiever, taxing my system both mentally and physically on a regular basis. Yet, I always maintain an intense pace. Why? I know the importance of unplugging. Read the rest of this entry »


8 Ways to Turn Setbacks into Success

I love setting goals. For me, goal setting leads to exciting challenges, personal development, and rewarding achievements. That is the fun part. Unfortunately, there is another side of the goal setting coin:

Setbacks.

What is a setback?

A setback is typically an event that hinders your forward progress. Maybe you had a staff member quit without notice. You lost a large account. A pet was injured in your care. Some type of government regulation has forced you to proceed differently. I have personally experienced every one of these setbacks – and then some!

Everyone responds to setbacks differently. If you are the leader, it’s easy to lead a team of people when everything is going well. A true test of leadership will be challenged when things are not going as well. Of course, setbacks pop up at the least opportune times. It’s the nature of the beast. If you are a business owner, this will happen on a regular basis to you and your team.

Over the years I have had my fair share of setbacks and adversity. Sometimes they were small. Sometimes they were massive. Sometimes even I did not believe we could overcome them.

As I work through each setback, I go through a series of emotions. It always starts out with disbelief. Anger. Despair. As I come to terms with the setback, the next stage of emotional triggers take place. Acceptance. Hope. Planning. And finally, a new positive path to follow.

I will not lie to you – it is not easy to deal with setbacks. They are emotionally draining, frustrating, and taxing. It is not uncommon to feel fear, experience doubt, or to feel hopeless. Here’s the good news: there are specific skills, mindsets, and actions that can help you turn a setback into success.

Facing setbacks can be a leadership building experience. Each time we have to deal with difficulties, we gain new knowledge and new skills to deal with a situation on a personal and professional level. Being tested in this manner is how inexperienced leaders become great leaders. It’s always an opportunity to realize leadership potential in yourself or your team.

Here are the steps that I follow whenever I am faced with a setback. I wish I could say I have only had to use these 8 tactics a few times. However, as a longtime business owner, I have gotten pretty experienced in using these skills to get through many challenging situations.

As business owners or team leaders, we have special responsibilities especially during difficult times. People will look to us to see how they should react to the situation. To find out what they should do. They’ll expect us to have some ideas and guide them through what might be a very frightening period.

If you have the ability to approach setbacks as opportunities for growth, you can stabilize your organization as well as moving forward. Even if you make mistakes, the experience can lead to a greater understanding of your situation and your work. It can advance your team or business to a new level. Remember, setbacks are a fabulous learning tool when handled effectively. It is important as you work through the solutions to always keep the big picture in mind and never give up.

Setbacks are generally a one-time occurrence. They may be serious, but they are not ongoing. When dealing with setbacks, keep an open mind. Know what your options are and act swiftly. If you stay focused, stay calm, and deliver your message with clarity, you can turn almost any setback – no matter how difficult – into a success.

We know setbacks happen to everyone. Jump over to the Learn2GroomDogs Facebook page and tell us what happened and how you conquered YOUR setback!

MVpaw_no_Inner_white    Happy Trimming!

~ Melissa


Top Five Reasons I Don’t Allow Blue Jeans at Work

jeansI know I’m going to ruffle a few feathers with this blog. But… my blog – my opinions. It’s ok if you don’t agree with me, but this is how I feel.

Call me old-fashioned. Call me a stick in the mud. Call me conservative. All of them are true.

When it comes to presenting a professional image appealing to our service-based clientele, I want simplicity. I want neat. I want clean.

Why?

Professional pet groomers have an image problem. As a whole, we are not seen as “true” professionals. We are not respected. Professional pet grooming is not commonly viewed as a credible profession. My father wasn’t thrilled about my early career move back when I was twenty. (He’s OK with it now!) What about your dad?

Unfortunately, this image problem is often well deserved. We are our own worst enemies. If we want to be true professionals, we need to look and act the part. Not just in how we present ourselves, but how we present our businesses, as well. Are we personally presenting a neat, tidy, and clean appearance? What about our salons and mobile vans?

If we can’t groom ourselves, how do we ever expect our clientele to view us as educated professionals? How do we instantly gain their trust? How do we build a long-term relationship based on respect?

None of this will happen if we don’t take pride in ourselves and our workplace.

Not allowing my team to wear blue jeans at work is my first line of defense.

We have less than 30 seconds to make a first impression. When a new client walks in the door, the impact is almost instant. What do they see? What do they smell? And what do they hear?

I’m not here to argue some people can rock it in a pair of well-fitted blue jeans. The problem is – most of us can’t. When I’m working with a large team of people, it’s much easier to require a basic dress code.

Dress codes don’t have to be complicated. They go a long way to set the first stages of creating a positive first impression.

006b14ed7c8bcb88d198fb55ef140b6c_-dress-for-success-and-dress-for-success-clipart_1602-16035 Reasons Why A Dress Code is Good For Business

  1. A dress code creates uniformity. Keep it simple. Matching attire goes a long way to create a positive impact on clientele. Black, khaki, or even white slacks, capris or longer shorts look professional, especially when teamed up with coordinating business shirts or jackets. Some pet service businesses find matching medical scrubs a simple way to unify their team. If you’re dealing with dog hair all day, matching hair-repelling garments make it simple to look stylish. Clients instantly know who is a staff member.
  2. It’s controllable. With a well-written dress code, it’s easy to get a consistent look within your entire team. Plus, it’s easy to enforce it.
  3. It minimizes risk. Dealing with dogs all day presents risks. You need to be stable on your feet and be able to stand for hours. Sturdy footwear is a must. Hooped jewelry poses a health threat to the wearer when handling dogs.
  4. It builds trust. Having a clean, crisp, and simple – but polished – dress code in place instantly builds credibility with clients. Trust is at the heart of all successful service based business, bringing clients back on a regular basis.
  5. It simplifies life in general. Today, we all have hundreds of decisions to make. By establishing clear boundaries with a dress code, you simplify your team’s daily decision-making process. By giving them direction on what to wear to work, they clearly understand what type of impression the company puts out to its clients and potential customers.

Some employers struggle with employees who believe they have the right to dress and groom in a way that represents their personality. This is true – outside of the employer’s business. However, businesses have rights to establish a dress code that aligns with their company and their target market. While individuals have a right to express themselves, so too do businesses. The way your employees dress sends intended or unintended messages to your clientele.

Suitable attire, along with basic politeness, cleanliness, and knowledge are a few of the most common threads within professionalism. Torn, sloppy, or ill-fitting blue jeans, in my opinion, do not convey the type of professional image I want to present to the community.

It’s human nature to form instant options of others. Personal presentation affects the perception clients have of you, your business, and your team. It is important to maintain a dress code which creates a positive first impression.

Never forget, the point of a dress code and professional conduct, at all levels, is to make others comfortable, including your clients. Its implementation ensures the instant impression a business is credible, trustworthy, and reliable.

Happy trimming,

~Melissa

MVpaw_no_Inner_white

 

 

P.S.  I know this is a controversial topic.  Let’s talk about it.  I want to hear what you think.  Jump on the Learn2GroomDogs.com Facebook page and tell me your thoughts.


Making a Choice

revbookOne of my favorite holiday tasks is selecting a motivational book to give to many of my business associates. I look forward to it every year. As the months pass, I listen to what people around me are saying. What are their frustrations? What is impacting them? What do they lose sleep over? Every year it’s a little different.

This year, the common thread was choices. Little choices. Big choices. Time-consuming choices. Life-changing choices. Scary choices. Every time I turned around it seemed like someone was struggling with this issue – including myself!

As I was scanning the titles, a few stood out. I ordered three different samples. When they arrived on my doorstep back in November, it didn’t take long to realize which book to select this year: One Choice by Mac Anderson from Simple Truths. The subtitle really resonated with me…

You’re always one choice away from changing your life.”

Does it ring true with you, as well?

Every day we have choices. Each one of those choices impacts our lives. Is it going to be positive or negative?

The scary choices are the hardest. Fear can totally immobilize you.

During my career, I’ve had many difficult choices – some of them very scary. Some of my choices would not only impact me – but my team members as well.

I remember one such circumstance. It was terrifying…

In a relatively short period, we had grown the business tremendously. It was exciting. It was exhilarating. We were teaching 20 to 30 students at a time and grooming well over 80 dogs every day. Our sales catapulted to over a million dollars. We were on top of the world.

And then with one phone call – it came to a screeching halt.

I remember the fear. I was absolutely paralyzed by it. I had put most of my eggs into one large corporate training account basket. We were a year into a seven-year contract. But there was a loophole in the contract and they decided to go in a different direction. We would no longer be providing training services for them.

What was I going to do? What choices could I make? How could I save the business? What was I going to tell my team? How would we handle the clients?

Fear gripped me like never before. I couldn’t move. I could not make a decision. I remember being totally overcome with fear – and tears. I was on the verge of losing most things I had worked hard to create. My business. My team. My home.

Luckily, my core team stayed close. They picked me up, helping me regain the courage to make a choice. To make a plan.

Over the next six months I had many choices to make. Many were not choices I wanted but they had to be made. Ultimately, we arrived back to the million-dollar point in sales in less than four years.

Opportunities presented themselves with every choice I made. Many of those choices changed the direction of my life and my businesses. At the time, I had one business. Today I have six with many divisions within each of them.

Today, your life is directed by the choices you’ve made. Are you happy with those choices or would you like your life to go on a slightly different path? You alone can set a different course if you have the courage to do so. It starts with one choice to make a difference. Making one choice will lead to opportunities to make more choices.

  • Are you happy with your health? If not, make one choice to improve it.
  • Is your career going in the direction you dreamed about? If it’s not, make one choice to improve it.
  • Is your personal relationship fulfilling? If it’s not, make one choice to improve it.
  • How do you interact with your family? Is it supportive, warm, and loving? If it’s not, make one choice to improve it.
  • Do you have a positive outlook with your attitude towards life? If not, make one choice to improve it.
  • Are you reaching your business goals in a manner that is rewarding? If not, make one choice to improve it.

Ultimately, you control your life by the choices you make. Growth will only happen when you stretch beyond your comfort zone and make choices.

When selecting my motivational holiday books, sometimes they are as much for myself as the recipient. This was one of those years!

As I head into 2017, I’m excited about the choices I have before me. Many of them deal with my companies. Others deal with my personal health. Both my companies and my personal health could certainly use some improvement.  The choice is mine to change it. To improve it. To improve them.

What choices are you contemplating to make a positive change your life?  Don’t over think it – just do it. The choice is yours.

~Melissa

P.S. Have you made a choice that made a difference in your life?  Go to our Facebook page and share your story.


How to Encourage Cold Weather Appointments

cold-weatherDo you live in a climate where you have seasonal changes in the weather patterns? For many groomers, the number of grooming appointments dips with the temperature. This can be a real problem if you rely on your grooming income to pay your bills!

How do you combat that problem? Encourage pre-booking.

It always amazes me how many clients have no idea what their pet needs in terms of coat care when the temperatures plummet.

Professional pet grooming is service driven. That means you must be a problem solver – even when your clients don’t know they have a problem! Thus, you become not only the problem solver but also the educator!

Just prior to some of the coldest weather of the season in the northern hemisphere, we have one of our busiest seasons – the holidays. Take advantage of your good fortune.

Here are 6 of the most common problems associated with colder weather:

  1. Pet Hygiene: regular bathing is essential for pets that share our lives – and our homes.
  2. Regular Brushing: keeps the tangles away along with other benefits such as distributing oils through the coat and promoting circulation of the skin.
  3. Nails: they need to be trimmed and/or filed all winter.
  4. Feet: many breeds need the hair between the toes trimmed to keep them comfortable while outside.
  5. Coat Growth: it does slow down but trimming is still essential.
  6. Dryness & Static: both the skin and the coat can dry out – special shampoos and conditioners can combat the both dryness and static.

As you check out every pet, assume the client is going to rebook in 4 to 6 weeks.  Let them know that most pets benefit from regular grooming – even in the winter. It can be very helpful to have a marketing piece outlining the benefits of cold-weather grooming ready to hand out. Focus on the six items outlined above.

Most pets benefit from regular grooming – even in the winter.

Always suggest the ideal time frame between appointments based on their dog’s coat type. Let them know you’ve saved a particular date just for them. If you know the client well enough, you’re going to know what they prefer for an appointment time. Offer that time to them.

If your clientele is price sensitive, try sweetening the deal. Offer a special winter incentive to book within 6 weeks of their last appointment date. $2-$5 off their normal grooming price is a common enticement to get them back on the grooming table.

Oops. You didn’t ask your clients to re-book?! Now what?

If you didn’t ask every one of your customers to rebook when they were in for their holiday appointment, don’t despair. For many grooming businesses, it is a bit slow right after the holidays. Take that down time to simply pick up the phone.

Systematically go through your appointments starting in the end of November and work your way to Dec 24th. Make a simple and friendly “courtesy call” to get their pet set up for their next appointment. Don’t forget to include your special discount for booking within 6 weeks of their last appointment.

pl-animalwallpapers-214 Typical Cold Weather Issues Associated with Grooming

  1. It’s important to remember that coats and sweaters continually rub against a dog’s fur, constantly causing friction against the hair. If the coat is fur is longer, this can lead to mats and tangles. It’s best to remove doggie garments before they come inside. Remember, most of us don’t wear our heavy coats indoors. The same should happen with our pets. If they need a little added warmth, most folks opt for an indoor sweater. They can do the same with their dog.
  2. For dogs that are very short coated or the coat is very thin, doggie garments for both outside and inside are great options. However, constant sweater wearing leads to doggie odor, dry skin, and lots of static. All problems that can be addressed with regular professional grooming.
  3. If the dog normally gets a haircut, many owners enjoy a slightly longer style in the winter. Many of these longer styles are still low maintenance and easy to care for – especially if the dog is going out into the snow for a romp.
  4. Some owners extend the time between haircuts. If their pet has the type of coat that could easily get out of control without regular brushing, you’ll definitely want to encourage maintenance appointments between full haircuts. Maintenance appointments would include a bath using a moisturizing shampoo and conditioner, a full brush out, minor trimming around the eyes and feet, and sanitary areas. Nail trimming, ear cleaning, and fresh bows or bandanna are nice touches. Generally, these types are booked every 2 or three weeks and offered at a reduced rate.

Still slow? Plan for it. (Okay, maybe NEXT year plan for it…) But for now – bask in the glory of a little time to yourself! Use the time to dig into those shop projects you’ve been putting off. Shorten your workweek to 4 days or knock off a tiny bit early on select days. Or best yet – schedule your OWN vacation!

Happy Trimming!

~Melissa


Mentors Make the Difference

revised-mainMentors are the most valuable resources you can tap into when it comes to growing your career.

The idea of launching or growing a pet-related business, becoming a certified master groomer, or entering the competition arena can be intimidating. Let’s face it – growth and change is challenging. Even if you are brave enough to take the leap, it is easy to get derailed.

Did you know that over 70% of Fortune 500 companies offer mentoring to their employees? It’s a way to attract, motivate, develop, and retain employees while increasing productivity. Mentoring and working with consultants helps successful companies maintain their cutting edge. In the pet service industry, the same tactics can boost your business and career.

When I was first starting out, I sought out the wisdom of mentors. I was only 22 when I started my first business and was still in college. One of my first advisors was my college business professor. He encouraged me to open my original business after grading a final paper – a business plan for mobile dog grooming.  I left college in 1983 before earning my degree to start Four Paws Mobile Grooming.

The business grew so rapidly, I had six mobile grooming units within five years. I knew needed help growing my business while expanding my own skills.

How did I do it? Through mentoring and coaching.

I joined a local women’s business group and networked with business leaders and service providers. It’s been over 30 years and I still work with a few of the people I met through that organization.

In the early 80’s I learned about voluntary certification testing for pet groomers. I went to clinics, attended workshops, went to trade shows (not that there were many!), and networked with the visionaries of that time. Ultimately, I formed close mentoring relationships with several of them.

I was introduced to the AKC conformation dog show world. I networked with breeders and handlers who taught me about structure, movement, coat maintenance, and advanced grooming skills.

In exchange for their wisdom, I did whatever I could to help THEM. I helped breeders and handlers with dog maintenance, conditioning, and grooming. I did whatever I could to assist visionaries with their projects. I paid my dues with business groups, attending meetings and listening closely to speakers. Every experience helped me grow and improved my business.

The great mentors boost your confidence. Whenever you start something new, there is uncertainty. That’s normal. Many people can overcome that feeling by themselves, while others need more guidance. With a good mentor, you are learning from someone who is already where you want to be. They know exactly what it takes to get there and can lead you through that uncertainty.

Mentors are the most valuable resources you can tap into when it comes to growing your career.

When you first start out, you don’t need someone at the very top of the field. Not only is it unrealistic, it’s not always helpful. There’s a good chance the advice of mentor at the very top would be intimidating or not appropriate for your current circumstances.

Learning is like stairs on a staircase. Working with a mentor allows you to rapidly climb the staircase – but you still can’t eliminate the steps. As you look for inspiration, look for someone or something which is a few levels ahead of you. As you climb the career staircase, continue to look for mentoring situations that will inspire you to new levels.

The internet has changed the learning landscape. There are now a wider variety of mentoring options. Some are free or inexpensive thanks to today’s technology. Many of them self-guided. Others follow outlines or structured programs. Still others utilize social media as a form of networking and sharing ideas.

Here are 9 ways to learn from others who have already walked the walk.

  1. Blogs and Podcasts. Information is just a few keystrokes away. The beauty of blogs and podcasts is that they are free. Are you taking advantage of them?
  2. Books are indispensable. Pick a topic – any topic. You will find so many books that will provide clarity that may be just a download away.
  3. Training Programs. Training programs can be hands-on or online. More are added every day.
  4. Facebook Groups. Facebook groups offer an amazing community of inspiration. Many of them offer free mentoring on specific topics.
  5. Study Groups. We think of these more in high school and in college but they are still valuable as you grow your career. Hosting a monthly local study group is a great way to network with other pet professionals in a relaxed and casual setting.
  6. Clinics and Workshops. These are typically smaller, more intimate lectures/demonstrations led by a top field professional. Grooming clinics and workshops can generally be found in larger communities.
  7. Membership Sites. There are amazing subscription-based sites hosted by industry leaders. A wide array of topics include business, finance, marketing, social media, leadership, grooming, and much more.
  8. Coaches and Consultants. Professional coaches earn their living by helping others succeed. A talented consultant can kick start your career by providing the motivation and inspiration you need to keep moving ahead.
  9. Personal Mentors. Finding a personal mentor can be quite challenging. Potential candidates at the height of their careers have huge demands on their time. For most of them, taking on mentees outside of their own personal network is not easily possible. Some may make exceptions for the right person.

shutterstock_162619325-career-coachingCompensation for an experts’ time depends on the amount of time and effort they have invested in the process. Sometimes a simple hand-written thank you note is enough. Offering your assistance in exchange for their time is another idea. There are thousands of ways to show your appreciation, both during the learning process, as well as long afterwards. It’s best to discuss the topic of compensation up front to avoid misunderstandings.

Your need for fresh mentors always changes. Skill sets will grow. Experiences will expand. You will gain knowledge as you apply yourself. It’s likely you will outgrow your early mentors. That’s OK. It’s not uncommon for mentors to eventually become your peers. Who knows, you may end up becoming friends or even collaborating on future projects!

Experience is a priceless tool. Experience can’t be bought – it can only be earned or shared. Talented mentors will share their knowledge. They can help you achieve your goals by relying on their own experience to guide you.

I recently received a personal note thanking me for writing Notes from the Grooming Table. Even though I did not personally mentor this individual firsthand, the knowledge I shared through my book was indispensable to her career success. I was blown away.

Always remember to appreciate the mentoring opportunities created for you, whether it be a blog, podcast, book, training program, workshop, or other mentoring scenario. Your success will be a product of that knowledge and experience.

Happy trimming,

~Melissa


Do I Really Need to Learn Anything Else?

(Welcome to my blog!  This week, my marketing expert, Joelle Asmondy, will be filling in for me.  Joelle is a whiz with marketing and is a firm believer in education.  Enjoy!)

handI was at one of our industry’s amazing trade shows recently and had a brief but memorable exchange with a lady that walked past our booth. I wished her a good morning and without turning her head, she glanced at the table in front of me and the many books we had on display. Never breaking stride, she dismissed me with a quick,
“I’ve been in this business for 28 years – I’m good.”

“How wonderful that she has been in business that long!” I thought. “AND that she still comes to trade shows! She must really love the work she does!” I was so impressed that for a second I didn’t realize the subtext of our “conversation.”

“I don’t need to learn anything else.”

Wait – what?!

It was such a quick encounter, but I can’t stop thinking about it. I’ve replayed it over and over in my head. This morning I finally realized why this struck such a chord with me.

ramirez-bored-yawnWhen I was working my way through college, I worked for several months in a plastics assembly plant. The work wasn’t hard and I actually enjoyed working with my hands, but I could see the lifeless glaze in the eyes of my co-workers who had been at the job for years – and would probably never leave. They had done the same tasks at the same stations for years. There was no challenge in it for them anymore. They would fall into trance-like states while working. This was not the same look I got when I lost myself in a painting I was working on, when time fell away and I lost track of my surroundings until I came up for air. This was different. For them, everything was the same, with nothing to stimulate or relieve the mindless repetition until lunch time. There was no joy and no pride in what they were doing. It was just a job – something to be done for a paycheck.

Dog grooming, like anything else, has routines. It’s how we maintain consistency, quality, and safety. However, I just can’t imagine being satisfied with doing things the same way, every day, for the rest of my life. After all, technology changes. Breed standards evolve. Styles change. People certainly change. How can anyone in an industry as rich and diverse as ours possibly think that there is nothing more to learn, nothing to be gained by looking at something anew?

“I’m good.”learning-priorities-Development

Anyone in sales or who works a trade show will tell you that you have to accept hearing, “no” more than you hear, “yes.” Was this person just telling me that she didn’t want to spend her money with us? Possibly. Maybe she had other priorities – shampoo, sharpening, new shears – that needed the cash in her wallet. I respect that. The difference is the deferral she gave. It wasn’t, “I already have that,” or “No thanks,” or even, “Leave me alone.” I have a very strong feeling that, had I offered the books for free, I would still have been met with, “I’m good.”

“I’ve been in this business for 28 years….”

I love it when people stop by to tell us how long they’ve been grooming – and that they still love learning new things. I love it because I know they’re happier in their lives. There’s something about trying new things and embracing change that stimulates us and makes us thrive, not just live. Think about the last time you experimented with a new technique. Maybe you tried Asian Fusion for the first time and your customer LOVED it? Maybe you learned a different scissoring method that saved time and effort which enabled you to groom another dog each day – or to go home a little earlier? Maybe you tried a new shampoo that reduced the amount of time you had to spend brushing a tangled pet and your arms weren’t so tired every night?

13178553_10154208688333593_7385084264050383064_nWhatever it was, it happened because you were open to learning something new. Does that mean you HAVE to go out and buy our books? Of course not (although we wouldn’t mind!). Don’t automatically short-change yourself because you’ve been at it for years. There is always something new to be learned and so much more to life than just slogging through the days.

Successful people know that learning is the key to their success. If you settle back and decide that you’ve learnt everything you need to know about running a business, about succeeding in your career or about managing and motivating your team … you’ll lose out to competitors who have a passion for learning.”

So true.

It may not be easy or convenient to learn new things. It takes time to adapt to new things until the change feels natural – but isn’t it worth it? Best friends were strangers at first. Think of all the movies you might have missed, the books you’d never read, and the amazing food you’d never have experienced if you’d never tried anything new. I try new things every day and I can honestly say that because of it…

“I’m good.”

Make it a great week!

~ Joelle Asmondy

Are YOU still learning?  What inspires you to keep educating yourself?  Jump over to the Learn2GroomDogs Facebook page and tell us about it!

8 Ways to Turn Setbacks into Success

I love setting goals. For me, goal setting leads to exciting challenges, personal development, and rewarding achievements. That is the fun part. Unfortunately, there is another side of the goal setting coin:

Setbacks.

What is a setback?

A setback is typically an event that hinders your forward progress. Maybe you had a staff member quit without notice. You lost a large account. A pet was injured in your care. Some type of government regulation has forced you to proceed differently. I have personally experienced every one of these setbacks – and then some!

Everyone responds to setbacks differently. If you are the leader, it’s easy to lead a team of people when everything is going well. A true test of leadership will be challenged when things are not going as well. Of course, setbacks pop up at the least opportune times. It’s the nature of the beast. If you are a business owner, this will happen on a regular basis to you and your team.

Over the years I have had my fair share of setbacks and adversity. Sometimes they were small. Sometimes they were massive. Sometimes even I did not believe we could overcome them.

As I work through each setback, I go through a series of emotions. It always starts out with disbelief. Anger. Despair. As I come to terms with the setback, the next stage of emotional triggers take place. Acceptance. Hope. Planning. And finally, a new positive path to follow.

I will not lie to you – it is not easy to deal with setbacks. They are emotionally draining, frustrating, and taxing. It is not uncommon to feel fear, experience doubt, or to feel hopeless. Here’s the good news: there are specific skills, mindsets, and actions that can help you turn a setback into success.

Facing setbacks can be a leadership building experience. Each time we have to deal with difficulties, we gain new knowledge and new skills to deal with a situation on a personal and professional level. Being tested in this manner is how inexperienced leaders become great leaders. It’s always an opportunity to realize leadership potential in yourself or your team.

Here are the steps that I follow whenever I am faced with a setback. I wish I could say I have only had to use these 8 tactics a few times. However, as a longtime business owner, I have gotten pretty experienced in using these skills to get through many challenging situations.

As business owners or team leaders, we have special responsibilities especially during difficult times. People will look to us to see how they should react to the situation. To find out what they should do. They’ll expect us to have some ideas and guide them through what might be a very frightening period.

If you have the ability to approach setbacks as opportunities for growth, you can stabilize your organization as well as moving forward. Even if you make mistakes, the experience can lead to a greater understanding of your situation and your work. It can advance your team or business to a new level. Remember, setbacks are a fabulous learning tool when handled effectively. It is important as you work through the solutions to always keep the big picture in mind and never give up.

Setbacks are generally a one-time occurrence. They may be serious, but they are not ongoing. When dealing with setbacks, keep an open mind. Know what your options are and act swiftly. If you stay focused, stay calm, and deliver your message with clarity, you can turn almost any setback – no matter how difficult – into a success.

We know setbacks happen to everyone. Jump over to the Learn2GroomDogs Facebook page and tell us what happened and how you conquered YOUR setback!

Happy Trimming!

~ Melissa

Save


Count Me In!

Sign up to get notified when we host FREE Facebook Live Events!

Thanks! We'll remind you to join our next Facebook Live event!

Count Me In!

Sign up to get a reminder when your Members' Only Facebook Live Q&A is about to start!

Thanks! We'll remind you to join our next Facebook Live event!

Count Me In!

Join us for our FREE Webinar and get tips, tricks, and the secrets to success from our team of top dog-grooming Experts. We'll send you a reminder email the day of the Webinar.

Thanks! We'll remind you to join our next Facebook Live event!

Count Me In!

Join us for our FREE LIVECAST and get inspired by our team of dog-grooming Experts. Learn the tips and tricks other members have used to fuel their success through Learn2GroomDogs.com. We'll send you a reminder an hour before the LIVECAST begins.

Thanks! We'll remind you to join our next Facebook Live event!

Count Me In!

From the atmosphere and lay out of your salon, marketing to attract and keep clients, to how many dogs you are going to do that day, Melissa and Joe will help you map out a plan for Success!

Thanks! You will be sent reminder emails and a special link to join the webinar!