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Grooming Efficiently vs Grooming Fast – What’s the Difference?

We all have different reasons why we love our careers. For most of us, our careers started because we were obsessed with dogs and cats. What a fabulous way to make money – doing something you enjoy. My guess is that many of you not only love animals, they’re also a hobby and a huge part of your lives. I know very few career opportunities that allow pet lovers to work in a field they truly adore.

I love helping people who are passionate about their career choices. I always encourage people to seek out personal growth. To look at ways to do things better, more efficiently, and with greater focus. Raise the bar. Set personal goals. Set limits. Develop strategies. Ultimately, the pet, the individual, and the business wins.

If you are a solo stylist, you get to make up your own rules. Work at your own pace. There is very little pressure to move beyond your comfort zone.

However, if you work with a team, you will usually have quotas to meet and rules that you need to follow. The business sets up these boundaries in the best interest of the client, staff, and the long-term health of the company. If someone does not meet quotas, it creates a frustrating situation for the rest of the team in terms of time, quality, and financial stability. Read the rest of this entry »


The Secret to Handling Challenging Dogs

Dollarphotoclub_57676672In my years of teaching new pet groomers, I’ve seen hundreds of dogs take advantage of a new students. Dogs pull, squirm, whine, snarl… and bite. I’ve seen many students frustrated to the point of tears.

Then a miracle happens.

An instructor will walk over to the pet and gently take over for the student. Suddenly, this challenging pet turns into a perfect angel. The students’ jaw drops. A moment in stunned silence passes before the student exclaims, “How did you do that?!” The answer is simple:

Energy. Read the rest of this entry »


How to Scissor a Leg in Under 2 Minutes

autopilot-buttonGrooming systems allow us to go on autopilot. When we’re on autopilot, we can focus on the thing that matters the most – pets!

Think about the things you do every day. I’m sure you use systems all the time. I know I do.

I have a system for making coffee. I have a system for doing my makeup. I have a routine I follow when I exercise. I have a system when I get into the car to go somewhere. I have a routine I follow every night before I go to bed.

I bet you have a lot of routines, too.

When I follow my systems and routines, I don’t have the think about what I’m doing – I just do it. The beauty about routines is they become automated – and efficient.

How does it feel when you don’t follow your routine? What happens when you get interrupted? Do you lose your place? Do you have to stop and think about where you left off? Do you feel lost? What happens to your time? Read the rest of this entry »


7 Speedy Grooming Tips for a Happier Pet

headerSpeedy pet grooming is one of many ways we show compassion for the animals in our care. Grooming efficiently doesn’t mean you care less about their needs. You can groom a pet quickly while still being gentle, respectful, and without sacrificing quality and thoroughness.

I understand this not only as a groomer, but from personal experience with my own fur family. I have Maremma Sheepdogs, two of which are over 10 years old. They are heavy, double-coated, large dogs. At one time, they had the physical strength to endure longer grooming sessions. However, as they’ve aged, grooming has become more uncomfortable to tolerate.

It’s important to get them in and out of the grooming salon as quickly as possible. Anything over an hour and a half fatigues them. They have some difficulty standing on the grooming table. The risk of injury is much higher simply because they are not as steady, strong, or sturdy as they once were. When they come home, both sleep for hours without getting up. As beautiful as they are, I know they are physically and mentally exhausted from the grooming process. Read the rest of this entry »


How to be an Indispensable Groomer’s Assistant

Wallpapersxl Dog The Wet Hq For 695583 1366x768It always shocks me when a competitor or a workshop participant presents me with a DIRTY DOG for evaluation. A dirty dog?! No joke – it happens all the time.

Nails are not trimmed correctly.Coats are not dried properly or completely.

…or worse yet, there are still mats and tangles left in the coat.

It’s not good grooming but I see all the time. Not only in the ring or at hands-on events, but in salons, too.

To me, bathing and drying are the most critical parts of any groom. One bather can make or break your entire grooming department.

Here are 7 skills I look for in an indispensable groomers’ assistant (AKA the bather!) All 7 of these skills must be MASTERED if you want to be highly valued in your grooming salon, if you want to move ahead in your career, or before you can gather loads of glowing clients.

1Be able to identify popular breeds

Anybody working professionally with pets needs to be able to identify the top 15 or 20 breeds that regularly come into your salon. It’s the fastest way for groomers to be able to communicate to one another.

2Be able to handle pets safely and compassionately

How many times have you heard others (or maybe even yourself) say, “This dog is driving me nuts!” Impatient treatment of a pet is never acceptable. If you lose control, you can bet that you won’t have clients for long. Being able to understand canine body language is job requirement #1. If you are going to win the pet’s trust and cooperation, you must be able to speak its language. It will keep you and the pet safe. It will also make the entire experience much more enjoyable for all parties.

3Understand the many different coat types found on individual pets

Each coat type has special needs that need to be addressed in the bathing and drying process to get the best results. A Beagle has different bathing and drying needs than a Standard Poodle. The same holds true with a coat on a Golden Retriever or an Airedale Terrier. A talented bather will instantly be able to identify dogs that possess simple coats or dogs that are going to be time-consuming and a challenge.

4Bathe the dogs until their coats squeak

If they don’t squeak, they are not clean.

Period.

This is the foundation of every fabulous grooming job. I cannot stress its importance enough. There are many products on the market to help achieve superior results in only one or two baths. Even if you use the best shampoos on the market, the dog will not get squeaky clean unless they are rinsed thoroughly. Rinse until the water runs clear and you hear the “squeak” when you push the water through the coat. And not just the easy to see or reach parts. Get soap and water to the undercarriage, under the ears, and the special parts. If the whole dog isn’t clean – it’s still dirty. Nothing wastes time or money more than having to re-bathe a dog because you didn’t do the job right the first time. There’s an old saying: if you don’t have time to do it right, when will you have time to do it over? Get it right the first time.

5Dry the coat to perfection

Most of the time, this will mean utilizing a form of active drying. There are several drying methods and combinations to choose from, based on the coat type, trim, and the pets’ tolerance. Incorrect techniques or careless attention to drying will waste more time than almost anything else in the grooming process. In most cases, high velocity and stretch (or fluff) drying techniques will need to be used to get superior results. Oh, and the pet needs to be bone dry too!

6Learn efficient and SAFE brushing techniques

Systematic brushing is the only way to effectively work through a coat and get right down to the skin. Selecting the correct tool for the coat type will be important. Knowing how to hold the tool along and how much pressure to exert is also important. Not enough pressure and you will not be efficient. Too much pressure and you’re going to make the pet uncomfortable and could cause injury. The key is to work methodically and gently over the entire dog – right down to the skin until a wide tooth comb can easily be pulled through the fur.

7Nails, ears, and glands

Trimming nails and cleaning ears is just an automatic process when it comes to grooming pets. If it is not done – or not done well – it’s considered sloppy. Clients don’t want to spend their hard-earned money on sloppy work. Stylists executing haircuts should not have to go back and double-check this type of preliminary pre-work. Some salons routinely check and/or express anal glands. Whatever your salon option is, you should follow their guidelines.

Being a bather – or being a groomers’ assistant – can be extremely rewarding. However, it does carry a lot of responsibility. Many of these skills are considered the foundation of all grooming.

Remember: every owner faces a choice when it comes to grooming. They can come to you, do the job themselves, not have the pet groomed all… or go down the road to someone else. Make sure they make the right choice by sticking with you.

What do you look for in a great groomer assistant? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa


Production Bathing & Drying

production-blogPet bathing and drying seems to be a huge time challenge for many professionals. Many of you are all overflowing with pets to bathe during the summer season. I thought this would be a great time to review my time-tested “game.” I loved to play this game whether it was with 8 or 80 dogs a day! I’ve done it both ways and every number in-between over the years.

If you are one of those high volume shops doing 40 – 70 or more pets per day…  that’s a lot of toenail trimming no matter how you look at it!! How can you get more done in less time while not letting the quality of the work suffer? Here’s my method –  it’s a fast paced game with lots of variables to mix it up every day. After all, whoever thought pet grooming was going to be a boring job?

It’s not a mystery but it is like cooking a meal. The larger and more extravagant the meal (with multiple dishes being served), the more complicated the timing and the choices get to be. With a few dogs, it’s pretty simple – the choices are limited. Add more dogs and the variables increase.  Move to a full-blown shop pushing through 50+ dogs and you have something like a full force, successful restaurant that is managed by an experienced head chef.  OK, so how do you manage your bathing and drying roster so all the pets are done to the highest degree of quality and proficiency, just like getting multiple dishes to the table all done to perfection and hot?

The Three Basic Rules & Guidelines to Follow

1Review all the dogs on your roster for that day or session. This game works best when you have multiple pets arriving at one time so you can stagger them according to coat type, size, and degree of difficulty.

2Do your largest and furriest dog first. Something that can be bathed and then lightly high velocity dried to lift and separate the fur. By spending a few minutes with the high velocity dryer on each pet, it allows a clear view of any special needs of that animal while enhancing airflow to the coat once it is placed in an inactive drying situation. Bathe and set up the coat on all the bath and brush pets first, starting with the largest and most time-consuming dogs, working down the line of difficulty to the least difficult of the bath and brush pets. Once all the bath and brush pets are bathed, then proceed with dogs that need active drying to yield the best results

3Your goal on all trim dogs is not only to get the pet clean, but the coat needs to be tangle free and as straight as possible for the finished trim. After all the B&B pets are bathed, start washing your trim dogs. Start with the pet that has the heaviest and straightest coat – something that can sit for a few minutes while you bathe your other haircut pets without risking the coat drying before you get to an active drying method. Let the pet sit in a warm place wrapped in a towel. Proceed washing the next pet based on size, coat density and curl factor – less curl hits the tub before a curly coat – curly coats such as Bichons or Poodles go to the tub last. Once all the trim pets are bathed, start drying. The first pet up on the drying table should be the one that has the curliest, but lightest coat since that coat type will dry the quickest. If the coat dries before an active form of drying can take place while the coat is still damp, it will be impossible to remove the curl unless you re-wet the pet. Once the curliest coats have been fluffed dried so they are absolutely straight, move to the next kinkiest or wavy coat type – also weigh in the coat density factor. A lighter or shorter coat will need to go before a heavier or longer coats. A typical example would be that you have two dogs of equal size and similar haircuts like a 1 guard on the body and a fuller leg style. One dog is a Lhasa and the other is a Maltese/Shih Tzu mix. Normally the Maltese cross would have a lighter density of coat than the Lhasa, thus the Maltese mix gets dried before the Lhasa. Continue this process moving from the curliest coats down the line. The key is to get to a coat before it is dry so the heat of the dryer can straighten the fur out. Remember, the goal is always to have a straight, fluffy, mat free coat to finish. Curls and kinks in the fur make it impossible to execute a trim that is smooth and sleek. If a coat gets too dry, it must be re-wetted and the drying process started over.

????????There are many variations to how this game gets played out to be effective. It is what makes a day interesting to a professional pet stylist. The better you get at this game, the faster you will be able to get through multiple pets without sacrificing quality. Think about what we do in the terms of food. An average home cook should be able to get 2-3 dishes on the table at the same time. A first-class home cook should be able to handle a meal with 4-5 dishes and at least 6 people. Seasoned home entertainers can handle an elaborate holiday meal for 20 with ease. A professional chef will master an entire shift serving over a 100 meals and all their side dishes with it all arriving to the table hot and beautifully prepared.

How far can you push yourself – before you get lost in the order of bathing pets? Test yourself and see how you do. It’s a fun game that can be challenging yet really invigorating. The more dogs, the more fun, and reward when it goes smoothly!

What are your best methods? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa


Maintain a Steady Pace

Speed is the key to being a successful pet groomer. Have you watched a highly proficient pet stylist at work? They don’t race around frantically. They don’t whip from one task to the next with lightning speed. They are not frazzled. They are not stressed. They blow through 10, 12, even 14 dogs with ease.

How do they do it?

business-womanHow do they manage a full day and still get home to meet their kids coming off the bus from school? They still manage to get to the gym after work. They enjoy their own dogs when not grooming client’s pets. They have the time AND energy to have a life when they step away from the grooming table.

Do you?

When I observe these successful groomers, I’ve noticed important traits they all share. They work with a steady pace. They have a rhythm to their tasks. Their tempo doesn’t change. They follow the same order as they work on each pet. Their tools are laid out in an orderly fashion, sharp and within arm’s reach. They are not distracted by ringing phones, tales from their fellow team members, nor the personality of the pet they are working on. They are focused and efficient as they work around the pet. There is no wasted effort. No wasted motion.

There are methods to each grooming job. Following a particular order with each type of groom will assistance you with getting through the tasks the quickest. There will be five main types of jobs you do every day – day in – day out at any grooming shop.

The five types of grooming jobs

1. Short haircuts, six weeks or more
2. Short haircuts, six weeks or less
3. Guard comb trims
4. Bladed body with fuller legs and/or furnishings/pattern trims
5. Bath and brush type pets

Generally speaking, the faster you can get a dog to the tub, the faster the trim will go. Dogs with six weeks or less coat growth can normally go straight to the tub. With today’s products, shampoos, conditioners, and high velocity dryers, much of the pre-work can be eliminated. Dematting or pre-trimming is a waste of time with six weeks or less trims.

When it comes to haircuts or finishing a bath and brush dog – pay attention to the order you work. Develop an order – the same order every time for each of the five grooming jobs. If you struggle with remembering the order, write it down and post it at your grooming station. Time yourself on each task. Work on improving your speed with small components within each job. Don’t jump around.

Always follow the order.

Watch top stylists at work. Watch their videos. Sit ringside at grooming competitions and watch the leading stylist compete. With consistent repetition, you’ll increase your speed in no time. You’ll have more time to spend enjoying your free time doing what you want to do. The stress and frustration will be highly minimized. And the best part – you’ll make more money, in less time!

Don’t hurry or rush around frantically to get the job done. Maintain an easy pace and work steadily. Remember the fable of the tortoise and the hare? Highly productive people work a certain rhythm that allows them to flow through enormous amounts of work without becoming stressed or anxious.

Here is a great Learn2GroomDogs.com video lesson that shows how the pros get it done.  Join today!

Happy Trimming!

~ Melissa

P.S.

Do you have any tricks like this one? Tell us about them on the Learn2GroomDogs Facebook page.


Clocks Are Your Score Keepers – It’s time to revisit an important topic!

We once asked a salon owner about her biggest challenge. The answer was simple – speed.

Most of her staff struggled to get even the simplest trims done in under an hour. That included bath, blow dry, and haircut. Even a basic #7F all trim on a smaller drop coated breed was daunting to some of them.

clockWe walked in and saw a well-organized salon. It was bright. It was clean. The layout allowed for efficiency. The equipment was all top-notch.  Hmmm, we wondered. Why was turning a small to mid-sized dog such a challenge for them?

Then it hit us. There were hardly any clocks around. We only spotted one clock in the main room. It was a smaller digital wall clock set on military time. The owner of the salon was a career military gal who is now retired. I understand why she opted for that style of time keeper, I’m just not so sure that style of time keeping is the right one for a staff of non-military groomers.  Plus, when I was across the room, I could barely read it clearly. The clock was just too small!

If you want to be a successful groomer who can pay your bills while bringing customers back again and again – you need to embrace time.

Watch the time.

Track the time.

Race against the time.

Everything we do with professional pet grooming involves time. You need to be highly aware of every hour, minute, and second. Ideally, a professional groomer should be able to turn a small- to medium-sized simple trim in an hour or less. That includes the bath, the dry, and the trim.

The first thing we suggested to this team was: GET CLOCKS! Nothing fancy, they just needed to be large enough to be easily seen from across the room. The simpler, the better. Every room in the salon needed one hung on the wall. By having a clock in every room, it makes it easy for the groomers to track their own time with just a quick glance. But clocks aren’t enough. Every person working on the pets needs to have a watch on, too.

For those individuals that are really looking to increase their speed, having a timer at their stations can be really beneficial. Before you can start timing yourself, it’s helpful to know what your starting point is.

Break the groom down into sections. Bathing. Drying. Clipping the body. Trimming the feet. Rounding the feet. Scissoring the legs. Styling the head. If you don’t know how long it takes you to do each one of these items, you’ll never be able to improve upon your “best time.”

And it’s far easier to break it down into segments than to look at the dog as a whole. After all, who doesn’t want the opportunity to win at even one or two smaller segments than to get frustrated when they don’t hit the time goal with the overall trim?

Once you know how long it takes you to do each segment, you can set goals and objectives to beat your “best time.” Push yourself. Make a game out of it. The clock will be your score-keeper. Each time you gain even a few seconds, you’ve won a mini victory!  But you’ll never be able to do that unless you can easily watch the clock. Even with all the clock watching, always remember, speed and efficiency can never come at the sacrifice of quality or safety.

2015-10-28_1529rrWhat are your time saving tricks? Jump over to the Learn2GroomDogs Facebook page and tell us.  You can even click here for a quick lesson in how to use the site.

FREE TIME SAVING LECTURE HANDOUT

Click here for a complete video list to make searching even easier!
 

Happy trimming,
~Melissa


Salvage work

Spring is edging closer – and not a moment too soon! Many of us will be seeing a lot of pets that are ready for a great makeover in the coming weeks. With that in mind, I thought it was the perfect time to revisit my blog on salvage work.

As many of you know, I’m a big dog person. Working on these large furry dogs that have a huge shedding problem is one of my favorite things to do in a grooming salon. I know, I know, call me crazy – but I just love seeing the transformation in this type of job. Over the years I’ve gotten really quick with the process and rarely ­­­cringe, no matter what the size of the dog, nor the condition – I see it as a fun challenge!
My #1 rule is: Never work on a dirty dog. If water can penetrate the coat, let your products do the job.

Working on a dirty dog is not only unpleasant, but it also takes longer to do.  Plus, there will be a lot of coat damage and breakage.  A dirty coat is dry and brittle. The dirt and dander trapped within the fur makes it more difficult to brush out. Working on a clean coat will be easier for both you and the pet – and much more pleasant.

If there are large chunks that water cannot penetrate, go ahead and break up the tangle using the tool that is safe for the pet.  Don’t worry about removing it completely, just break it apart so the water and shampoo can do its job.

indexPrepare your bathing area.  If the dog is exceptionally dirty, use the shampoo especially designed for dirty dogs.  Using a follow-up treatment of a skin and coat conditioner after bathing twice (or maybe three times in some areas) will assist with the brush out and dead coat removal during the drying process.  Make sure you have all the tools you’ll need to aid in getting the dog clean like rubber curries or scrub brushes.  And make sure you have plenty of towels handy.

My favorite trick when working with this type of job is to bring my high velocity dryer right into the bathing area.  With the dog fully lathered, blow the shampoo right off the pets while they are tethered in the tub.  The slippery soap will allow the dirt, loose coat, and tangles slide out, being trapped in the shampoo and sticking to the back wall of the tub, minimizing the mess.  Not all the shedding coat or mats will be removed but a lot will, making your job easier once you transfer to the drying table.  Once you have blown out the pet, follow up with the rinsing process.  Repeat this process as many times as necessary to get the dog “squeaky clean.”

Once the pet is clean and thoroughly rinsed, apply a skin and coat conditioning treatment before heading to the drying table.  Read your directions: some conditioning treatments need to be rinsed out while others do not.  Your high velocity dryer and a heavy slicker brush will be your best friends during the drying process.

Rule # 2: Be Methodical and Thorough

First, blow out as much moisture and loose coat at possible with the air flow.  Use the highest power setting the pet is comfortable with, and a condenser cone.  Once you have pushed as much water and loose fur from the pet, remove the condenser cone, and bring the air flow close to the pet’s skin.  “Boost” any loose coat out of the dog by lightly patting the area where the air is striking the skin with a slicker brush.

Continue to work over the dog in a methodical manner until your brush glides through the coat easily and no more loose coat is trapped in the brush.

Rule #3 – ENJOY!

When the dog is complete, it should smell clean and fresh.  The coat should be glossy and float freely as the dog moves.  There should be an irresistible desire to reach down and bury your hands in a freshly groomed pet.

Happy trimming!

~ Melissa

 


How to Encourage Cold Weather Appointments

blog imagerrDo you live in a climate where you have seasonal changes in the weather patterns? For many groomers, the number of grooming appointments dips with the temperature. This can be a real problem if you rely on your grooming income to pay your bills!

How do you combat that problem? Encourage pre-booking.

It always amazes me how many clients have no idea what their pet needs in terms of coat care when the temperatures plummet.

Professional pet grooming is service driven. That means you must be a problem solver – even when your clients don’t know they have a problem! Thus, you become not only the problem solver but also the educator!

Just prior to some of the coldest weather of the season in the northern hemisphere, we have one of our busiest seasons – the holidays. Take advantage of your good fortune.

Here are 6 of the most common problems associated with colder weather: Read the rest of this entry »


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