I often say there are shades of gray in pet grooming.
How many dogs a day you should groom is one of the BIG gray areas! The number will be different for everybody. Some people feel overwhelmed grooming even three dogs in a full day. Other people can do 16 while barely breaking a sweat.
Here are just a handful of the scenarios affecting the number of dogs that might be groomed in a day. Read the rest of this entry »
If you want your business to thrive in any economy, you need insurance – and repeat business is your insurance plan.
During my recent lecture about client management at a large trade show, an audience member said something so amazing I knew I had to share it with you. I wish I had caught her name so I could give her full credit for her brilliant idea.
Professional groomers are always busy when the weather is warm. Most of us are booking out two to three weeks (or more) in advance. When the weather is toasty, people always want their pets groomed. The dogs are hot, dirty, and stinky. Even the once or twice per year clients start calling. Read the rest of this entry »
When you attend trade shows and clinics, preparing in advance can help you make the most of this experience. Seminars are a great way to improve your skills and recharge your batteries. Meeting your mentors and soaking up their knowledge is a fantastic opportunity, and if you can see and hear them in action, it maximizes the experience. When you know what you need and what you hope to get out of the session, you can better prepare yourself to squeeze out as much as you can from your time together.
If you are young and fresh to the industry, the amount of information that you get can be intimidating. Listen, take notes, and soak up every bit of knowledge that you can. Sometimes that may mean suspending what you know in order to make room for something new. Trying new techniques or ideas can be uncomfortable just because you’ve never tried it before. Keeping an open mind enables you to break from your routine to get different results. With time and practice, the awkwardness goes away and you become more efficient. Remember: having more tools, techniques, and knowledge allows you to have multiple approaches to a problem. Read the rest of this entry »
I still remember how frustrated I got when I first started grooming.
I was the assistant, doing mostly bathing and drying for the groomer. One day, she was overbooked and was falling deeply behind schedule. She had a basic “all trim” on a larger dog that she hadn’t even started yet. Out of desperation she asked if I would remove some of the coat before the bath.
I thought to myself, “Sure, why not? How hard could it really be?” I picked up the A2 clipper as the groomer handed me the appropriate head. I twisted it on and set to work.
What a mess. The dog wasn’t hurt but my work was awful. The dog was full of uneven coat and lots of tracking.
The groomer had always made it look so easy. Coat seemed to melt off like a hot knife through butter. Her clipper work was always smooth and even. No track marks. No sticky-outies.
This was not nearly as easy as I thought! Read the rest of this entry »
Learning to master skills helps us get ahead in our work and lives. To do this you need to have a deep understanding of the skill you are trying to perfect. You also need the dedication to put in the needed time and deliberate practice.
“Deliberate practice,” was introduced by researcher, Anders Ericsson who studied this concept for over 30 years. His research shows HOW you practice matters much more than HOW MUCH you practice.
Deliberate practice isn’t running a few miles each day, strumming a guitar for 20 minutes each morning, or grooming a few dogs each day. Deliberate practice is much more purposeful and focused. It might take you five to ten years of deliberate practice to truly master a skill.
To improve anything, you must push beyond your comfort zone. This process can be very difficult. Letting go of what is safe and learning to get comfortable with the unknown is hard for most of us. For some, it is impossible. But when you put sincere effort toward improving a weakness, you will grow.
To become great, experts focus on improving their weaknesses. Practicing on easy things never leads to improvement. Working hard just to work will exhaust you. Working purposefully towards improving is the secret to success. Read the rest of this entry »
In my experience, the hardest part of running a business is STAFF!
Hands down the most challenging part of running a business is staffing it. Managing staff. Keeping staff. Paying staff. Keeping them accountable. Keeping them productive. Keeping them happy.
And the real biggie – training them.
So let’s tackle the training challenge first. It’s far easier to hire basic labor than filling a position that requires skill. At our kennel, the Whiskers Resort and Pet Spa, we have an endless supply of dog enthusiasts that want to work in the kennel. With multiple colleges within our community, the labor force is easy to come by. After all, everybody wants to play with puppies! Read the rest of this entry »
As with all grooming techniques, there are many ways to get the job done.
When I was a contest groomer, I always did my Poodle cuffs by hand. I would brush the coat down then give it a quick fluff with my comb. Once it was fluffed, I’d glide a long straight shear in and set the lower edge. Then I’d re-fluff and grab my long curved shears to round and bevel the edges. It was time-consuming.
Done well, the beveled cuffs came out gorgeous. Done poorly, they were a sloppy mess. I had four chances to be perfect with my cuffs – or four chances to really mess up.
For pet dogs, I quickly taught myself another method. It was quick. Fool-proof. And it worked well on most of my shorter stylized pet trims. Read the rest of this entry »
How many times a week do you deal with a matted dog? If you are like many of us, it’s more than once. For some, it might even be a daily occurrence.
There are immediate questions that needs answers:
As a professional pet groomer, we always need to remember – humanity before vanity.
Can you demat a badly tangled coat?
Probably.
Should you? Read the rest of this entry »
Unfortunately, there isn’t an easy rule for solving the problems of tardy or no-show clients. The good news is that you have lots of options to help deal with it. Depending on how busy you are, cancellations can either be a blessing or a curse. In either case, if you have a client who is chronically dismissive or disrespectful of your time, you need to be proactive and correct the problem.
Our kennel, Whiskers Resort and Pet Spa, experienced 68 reservation cancellations over the 4th of July holiday. During the summer months, Whiskers runs at over 100% occupancy rate with its 180 rooms. During peak holidays such as Thanksgiving, Christmas, New Year’s, and Spring Break, Whiskers charges a $50 deposit for all reservations. This deposit is nonrefundable if the cancellation takes place two weeks prior to their check-in date. In the past, the deposit has not been charged for Memorial Day, the Fourth of July, or Labor Day. That will be changing. Read the rest of this entry »
How to Get a Dog to Eat When Her Appetite WanesLast week was a week none of us want to deal with. We had to make the difficult decision to bid farewell to one of our beloved Maremma Sheepdogs. Most of us who have had multiple dogs have a few “heart dogs.” Cache was one of mine.
Maremmas are livestock guardian dogs. Their natural instincts allow them to take responsibility, making their own decisions in the absence of their owners. This means they are very independent thinkers. They decide for themselves how best to deal with prospective invaders (people or varmints) or potentially dangerous situations. Typically, the breed is not well suited as a typical household pet. They need space and a job to do.
Cache’s personality was true to her breed. However, we heavily socialize all our Maremmas. When we are in public, ours are soft, gentle, and friendly. On our own property, their natural instincts come out loud and clear. Cache was serious about protecting her turf, the animals she was raised with, and guarding us. She always made me feel comfortable and safe. She was with me most of the time, whether it be at work or at home.
Last year a nasty growth had to be removed from her third eyelid. The vet felt he got good margins and she healed up in no time. Seven months later, the growth was back. This time, when we had it removed we sent it in to be tested along with full blood work.
Unfortunately, we learned she had a very aggressive form of cancer that takes over the entire system in a short amount of time. The best thing we could do was keep her comfortable and enjoy the limited time we had left with her. Read the rest of this entry »
Sign up to get notified when we host FREE Facebook Live Events!
Thanks! We'll remind you to join our next Facebook Live event!
Sign up to get a reminder when your Members' Only Facebook Live Q&A is about to start!
Thanks! We'll remind you to join our next Facebook Live event!
Join us for our FREE Webinar and get tips, tricks, and the secrets to success from our team of top dog-grooming Experts. We'll send you a reminder email the day of the Webinar.
Thanks! We'll remind you to join our next Facebook Live event!
Join us for our FREE LIVECAST and get inspired by our team of dog-grooming Experts. Learn the tips and tricks other members have used to fuel their success through Learn2GroomDogs.com. We'll send you a reminder an hour before the LIVECAST begins.
Thanks! We'll remind you to join our next Facebook Live event!
From the atmosphere and lay out of your salon, marketing to attract and keep clients, to how many dogs you are going to do that day, Melissa and Joe will help you map out a plan for Success!
Thanks! You will be sent reminder emails and a special link to join the webinar!