There are times in most professional groomers’ careers when customers mistakenly blame others for their pet issues. There are a wide range of possible scenarios that happen before or during the grooming process, including:
- During bathing, a scab falls away from an older injury, making it look like a fresh wound.
- Removing tight mats from the leather results in an ear hematoma.
- A dog arrives for his appointment with fleas or ticks. However, the client refuses to believe their pet had them prior to stepping into your salon.
- After trimming a pet with super sensitive skin, an area becomes inflamed once it gets home.
How do you proactively handle these situations and prevent having upset customers?
Three ways.
- Communication
- Honesty
- Proof
