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Grooming Efficiently vs Grooming Fast – What’s the Difference?

We all have different reasons why we love our careers. For most of us, our careers started because we were obsessed with dogs and cats. What a fabulous way to make money – doing something you enjoy. My guess is that many of you not only love animals, they’re also a hobby and a huge part of your lives. I know very few career opportunities that allow pet lovers to work in a field they truly adore.

I love helping people who are passionate about their career choices. I always encourage people to seek out personal growth. To look at ways to do things better, more efficiently, and with greater focus. Raise the bar. Set personal goals. Set limits. Develop strategies. Ultimately, the pet, the individual, and the business wins.

If you are a solo stylist, you get to make up your own rules. Work at your own pace. There is very little pressure to move beyond your comfort zone.

However, if you work with a team, you will usually have quotas to meet and rules that you need to follow. The business sets up these boundaries in the best interest of the client, staff, and the long-term health of the company. If someone does not meet quotas, it creates a frustrating situation for the rest of the team in terms of time, quality, and financial stability. Read the rest of this entry »


Building Teamwork Within Your Salon

Grooming Department Success is Determined By its Team Members.

Creating teamwork within a grooming department is a challenge. Getting ANY group of people to work in harmony with one another is no easy task.

Teamwork requires four things:

  1. Communication (sharing information)
  2. Leadership (direction and guidance)
  3. Accountability (rules and boundaries)
  4. Clarity (understanding the cause and purpose for every task)

Teamwork helps achieve goals. It also creates an enjoyable, rewarding place to work.

TeamworkOver the years, I have had varied levels of success with fostering teamwork. I’ve had times when the entire organization was working together as a single unit. We were energized and excited. We met objectives. We knocked goals out of the park. Life was good.

I have also had times when there was very little teamwork. Frustration and negativity took over. Meeting objectives was almost impossible. Goals went out the window. More than once I questioned if the company would survive or if it was worth the effort to keep it going. Read the rest of this entry »


Tips for Using Learn2GroomDogs.com to Get the Most of Your Subscription!

Are you trying to make the most of your Learn2GroomDogs.com subscription?  While we designed Learn2GroomDogs.com to be as “user-friendly” as possible, we know that sometimes it helps to have a guided tour to make things easier.  Here are some of our favorite tips and tricks to help make your experience with us even better!

Finding Your Favorite Videos


Sometimes you just know that the video you watched will come in handy again someday.  Add it to your list of favorite videos you will watch time and time again.  We even keep it for you if you leave.  When you renew your membership, that list will be there waiting for you.

Coupon Codes


We do promotions several times a year.  If you do not have an active membership, you can use the provided coupon code to get the promoted discount.  Do not cancel an existing membership to try to apply a code.  This will result in double billing – who wants that?

Passwords


It happens to all of us – mind-blanking on a password.  If it happens, don’t panic.  Simply follow the steps above to recover your password.  Security features built into our website prevent customer service from being able to see your password.  Your best course of action is to recover – or if needed – create a new password.

Account Details


You have complete access to all of your information.  It’s just a few clicks away!  If you need information for your records, you don’t need to wait for us – your information is right at your fingertips.

While We’re Talking About Account Information…

Sharing your membership with someone may seem like a nice gesture, but it can also be a disaster!  ANYONE who has your information can see your private account data.  That means your address, email, and credit card information can be seen by anyone you give access to.  It doesn’t stop there – if that person also shares your information with anyone else… you get the picture.  Salon owners who share their account with their employees are sharing more than they think.  Be safe – protect yourself – keep this information to yourself.

Here are some other ways you can use the site to get the most out of your membership.

team rusty ring meet-anywhere flexi-arm-trick


Taking a Proactive Approach to Managing Your Time

main-imageAre you managing your time?

No matter how we divide up our week, the hours don’t change. We are all given 168 hours.

How is your going to be spent?

Is your week going to be smooth, controlled, productive, and rewarding? Or is your week going to be chaotic, stressed, and frustrating?The choice is actually yours. The thing about time management that you have to understand  is that ultimately you are in complete control. How you manage your time is YOUR responsibility. Managing that obligation is totally up to you – no one else.

There are always ways to make more money – but you can’t make more time.

Do you feel stressed – or blessed?

stressAll businesses have budgets. They have quotas. There is a balance between the cost of running the business and the amount of money coming in through the doors. There has to be more coming in than going out in order to be successful. The dream of running a thriving small business does not exist if the outflow exceeds the inflow.

There’s a story I read years ago in First Things First by Stephen Covey. It’s a story about fitting the most into each day. I always think about it when my own life has a tendency to spin out of control. (And yes, this blog post is a little bit about self-therapy I desperately need!)

In the story, the time scenario is demonstrated with rocks and a jar. The tale starts with a glass jar and a tray of large rocks. The facilitator asked the audience how many rocks could fill up the jar. They all made guesses and the instructor put in the rocks until the jar appeared full. He then asked the audience if the jar was full. Everybody looked at the rocks in the jar and said yes. Then the instructor pulled out a container of gravel from under the table. He poured the gravel into the glass jar and gave it a shake. The small pebbles filled in the spaces between the larger rocks. He turned to his audience again and asked if the jar was full. The audience realized there was more to this game so they hesitated. The facilitator reached under the table again. This time he pulled out a bag of sand. He sprinkled the sand on top of the rocks and the gravel. He gave the glass jar a bit of a shake. The sand settled in between the cracks. He asked his audience again if the jar was full. This time they said no. And sure enough out from under the table came a pitcher of water. He poured in the water until it reached the top of the jar. Now the jar was full.

So what is the moral of the story? Some people think it’s about being able to fit more into your day if you really work at it. That’s not really the lesson. His point was that if the big rocks don’t get put in first, the rest wouldn’t begin to fit inside the glass container.

Your life is the same. Your work is the same. You need to fill in the big pieces first before the smaller pieces can be added. By being deliberate with your time, you can get more out of your day – out of your week – when you place the pieces in the right order.

So how does the scenario play out in a grooming business? Like many service-based businesses, time is money. How do you make the most of it? Do you struggle to get four or five dogs done each day? Are you frustrated because you can’t get eight dogs done in a day without making yourself miserable?

What are your big rocks and how many of them can you fit? How can you fill up your personal jar the most efficiently?

Everything starts with an appointment book or digital schedule. If time is money, and you can’t create more time, you want to make the most efficient use of the time available.

project-teamThe Team

Look at the players you have on your team. What are their strengths? What are their weaknesses? Do they have specialties? Which team members have high-level skills?It doesn’t matter if you are solo flyer or part of a larger team. Isolate and analyze all the strengths and weaknesses. Successful teams focus on strengths. If you have a stylist who is highly proficient at breed profile trimming and high-level skills, it is a waste of time to have that person doing elementary tasks that could easily be delegated to others.

By the same token, if you are a solo stylist, you can still delegate. Do you really need to wear all the hats? Can you delegate salon cleaning? Hire a receptionist or a bookkeeper? My guess is your strength is grooming. Don’t waste time on other tasks that you can delegate.

If you’re trying to grow your business and your team, think about this. People can only handle larger stones if they increase their knowledge base. Helping your team grow by enhancing imagestheir skills is always a smart move.

The Appointment Book

This is a crucial part of putting in the big rocks. The big rocks would be the full-service grooms. Bichons, Shih Tzus, Schnauzers – pets that require haircuts.

Next in line would be the bath and brush style pets. These will be what I would consider the gravel-sized grooms: Golden Retrievers, Labs, Shelties, etc.

After that you’re looking for the sand. These would be the smaller, very simple dogs to do. They may be smaller weekly or biweekly bath and brush dogs or simply short-coated small dogs. Many stylists affectionately refer to them as “Splash and Dashes.”

acco_aag_planner_monthlydaily_lg_optThe water would be the quick things that you could do to increase your revenue. These would be add-on services like:

  • Walk in nail trims
  • Teeth brushing
  • Nail filing
  • Coat and skin conditioning treatments

There is a long list of extra services that could be your water.

Start by figuring out how many of the larger rocks (the full-service grooms) need to go under each stylist per day. Once that is been established, then schedule with less taxing jobs such as the bath and brush dogs. These dogs will be the gravel, filling in between the full-service grooms. Many people color code these types of jobs in the appointment book to give a strong visual of how the day is shaping up. Once the rock and gravel is scheduled, then you can fill in the gaps with the sand – those appointments that are super simple to do. And then to really fill up the day, add in the water – the add-on services.

Grouping Tasks Together

screen-shot-2015-09-15-at-9-20-12-amTo use your time efficiently, group similar tasks together whenever possible. Batching tasks together will always enhance your productivity. Think about it like an assembly line. Even if you just have a couple dogs scheduled at one time, try to work them in an assembly line fashion.

Have the clients drop all the dogs off at approximately the same time. Prep them all at the same time. Get them all into the tub at about the same time. Condense all the drying into a single span of time. Finish them one right after the other. Finally, release them all at the same time.

Why does this work? It minimizes the number of distractions with clients coming and going. It allows you to be much more focused and efficient with your time at the grooming table.

Slow Down

Sometimes the best way to increase your time is to actually slow down. Be deliberate, and methodical. Plan out what you are going to do. Stop and think. Breathe.

Use your appointment book. Create systems you can follow consistently. Ultimately those systems will be your shortcuts to efficiency – and your sanity.

stock-girl-peace-serene-calm-recovery-happy-6y3wAll of us are only given 168 hours a week. The choice is yours how you are going to use it and live your life at work and at home.

Are you going to feel stressed?

Or are you going to feel blessed?

Use your time wisely.

What techniques do you use to be proactive with your schedule? Jump over to the Learn2GroomDogs.com Facebook page and tell us about it!

Happy trimming!

~ Melissa


Grooming Efficiently vs Grooming Fast – What’s the Difference?

We all have different reasons why we love our careers. For most of us, our careers started because we were obsessed with dogs and cats. What a fabulous way to make money – doing something you enjoy. My guess is that many of you not only love animals, they’re also a hobby and a huge part of your lives. I know very few career opportunities that allow pet lovers to work in a field that they truly adore.

I love dealing with people who are passionate about their career choices. I always encourage people to seek out personal growth. To look at ways to do things better, more efficiently, and with greater focus. Raise the bar. Set personal goals. Set limits. Develop strategies. Ultimately, the pet, the individual, and the business wins.

If you are a solo stylist, you get to make up your own rules. Work at your own pace. There is very little pressure to move beyond your comfort zone.

However, if you work with a team, you will usually have quotas to meet and rules that you need to follow. The business sets up these boundaries in the best interest of the client, staff, and the long-term health of the company. If someone does not meet quotas, it creates a frustrating situation for the rest of the team in terms of time, quality, and financial stability.

Years ago when I ran a mobile operation, our minimum quota of grooms per day was six – or the equivalent of six. Thus, two slots were given for larger jobs such as Standard Poodles and heavy-coated Cockers. If someone had something very small on their roster, they were always given an option to groom another small dog. As long as the vans were routed well, this quota worked out well across the board for years.

There was one exception: Sue (not her real name).

Whenever I hired a new mobile stylist, I always started them with just four dogs and combined that with a very wide arrival schedule. All of our stylists knew this right from the get-go. The quota they needed to meet was six grooms per day. The funny thing about Sue was that she didn’t care about the number of pets she groomed or the amount of money she made. Although she was passionate about animals and people, she did not groom because she needed the cash.

For a long time I was extremely frustrated with Sue’s performance. She would arrive at base at eight o’clock in the morning to pick up her van. Many times she did not come back to base until well after eight o’clock at night. The most dogs I could ever get her to do was five.

It took me a while to realize the frustration was all mine. As a business owner, it’s critical that I pay attention to the financial numbers – but there’s a bigger picture: customer service.

When I looked at Sue’s scheduled re-bookings, she could rarely take on a new client. Her clients absolutely loved her. She wasn’t the fastest groomer. She wasn’t a competition level stylist – never would be. Her grooms were basic, neat, and thorough. However, she was the most compassionate person I have ever hired. Not only did she enjoy the pets, she was passionate about her clients.

To Sue, her career was more than a means to a financial end, it was her social and entertainment outlet. I swear she had breakfast, lunch, and dinner with her clients. She ran errands for them. She shoveled their walks. She loved the senior citizens and the geriatric pets. She would talk with them for hours!

Hmmm. These were the clients my highly efficient stylists wanted to avoid like the plague. Once I came to terms with this concept, I ended up making it work in our favor.

I let Sue slide on the quota. She was dealing with all those clients the rest of my team would rather not do. By letting Sue focus on our more time-consuming clients (and enjoying it!), it allowed the rest of my team to focus on making quotas and/or exceeding them. It worked.

So even though I let Sue slide – only doing five grooms a day when the actual quota with six – it allowed the rest of my team to focus on grooming more pets. Not necessarily faster – just more efficiently.

There’s a big difference between grooming efficiently and grooming fast. Grooming efficiently involves doing a good job. Grooming too fast, in my eyes, translates to sloppy work. When I look at developing a grooming team or training new staff members, I always look for people who have the ability to focus and work efficiently.

To me, being efficient means doing a great job in the least amount of time.

I recently heard one of our industry leaders say, “I don’t know many wealthy groomers.” I don’t, either. I do know a lot of groomers and stylists that make a comfortable living and love their careers. Being able to work efficiently translates into creating larger client lists, larger paychecks, and the ability to breathe easily at the end of the day.

Unlike Sue, the majority of us have other responsibilities, outside interests, families to care for, and households to run. We may even have businesses to manage. Not to mention maintaining the health and well-being of both ourselves and the four-legged clients on the table. As much as we love our jobs, we can’t afford to be tethered to a grooming table any longer than necessary.

Being efficient as you groom is not about being fast or sloppy. It’s about being the best that you can be. It’s about creating systems throughout the entire grooming process so we do not miss any steps. As those systems are developed, they become automatic. Once they become part of a routine, you can focus on other areas that bring value to the pets we groom, the clients, and to our own lives.

Think about how you can create systems – or routines – at every step of the grooming process (see the graphic below). Break it into bite-sized chunks.

Time everything. Knowing how long each step takes is the starting point of creating any routine. Each step could be broken down further into smaller nuggets, too. Once you start tracking, you can start improving your routine without sacrificing quality.

I love this quote. I try to live my life by it – in all areas. I hope you do too.

The only person you should try to be better than is the person you were yesterday.
~Anonymous

There are plenty of groomers and stylists who are highly efficient. They can do a small, simple trim in under an hour – and knock it out of the park in terms of quality and customer service. Others struggle to complete the same trim in two hours. Others choose to do that simple trim at their own pace. As long as the work is top quality, the pets are treated with care and compassion, and the environment is safe for everyone – it’s OK.

We all have different reasons why we groom. For some, it’s more than just a job – it’s a lifestyle. Remember, there is a big difference between being an efficient bather, groomer, or stylist and being a fast one. Never stop learning. How you apply new knowledge is totally up to you.

What are your time-saving tricks? Jump over to the Learn2GroomDogs Facebook page and tell us.  You can even click here for a quick lesson in how to use the site.

Make the most of your time every day.  Click here to download our FREE handout to help you structure your day.  You can even watch Melissa’s video to see how it’s done, here.


Click here for a complete video list to make searching Learn2GroomDogs.com even easier!
 

Happy trimming,

~Melissa


Clocks Are Your Score Keepers – It’s time to revisit an important topic!

We once asked a salon owner about her biggest challenge. The answer was simple – speed.

Most of her staff struggled to get even the simplest trims done in under an hour. That included bath, blow dry, and haircut. Even a basic #7F all trim on a smaller drop coated breed was daunting to some of them.

clockWe walked in and saw a well-organized salon. It was bright. It was clean. The layout allowed for efficiency. The equipment was all top-notch.  Hmmm, we wondered. Why was turning a small to mid-sized dog such a challenge for them?

Then it hit us. There were hardly any clocks around. We only spotted one clock in the main room. It was a smaller digital wall clock set on military time. The owner of the salon was a career military gal who is now retired. I understand why she opted for that style of time keeper, I’m just not so sure that style of time keeping is the right one for a staff of non-military groomers.  Plus, when I was across the room, I could barely read it clearly. The clock was just too small!

If you want to be a successful groomer who can pay your bills while bringing customers back again and again – you need to embrace time.

Watch the time.

Track the time.

Race against the time.

Everything we do with professional pet grooming involves time. You need to be highly aware of every hour, minute, and second. Ideally, a professional groomer should be able to turn a small- to medium-sized simple trim in an hour or less. That includes the bath, the dry, and the trim.

The first thing we suggested to this team was: GET CLOCKS! Nothing fancy, they just needed to be large enough to be easily seen from across the room. The simpler, the better. Every room in the salon needed one hung on the wall. By having a clock in every room, it makes it easy for the groomers to track their own time with just a quick glance. But clocks aren’t enough. Every person working on the pets needs to have a watch on, too.

For those individuals that are really looking to increase their speed, having a timer at their stations can be really beneficial. Before you can start timing yourself, it’s helpful to know what your starting point is.

Break the groom down into sections. Bathing. Drying. Clipping the body. Trimming the feet. Rounding the feet. Scissoring the legs. Styling the head. If you don’t know how long it takes you to do each one of these items, you’ll never be able to improve upon your “best time.”

And it’s far easier to break it down into segments than to look at the dog as a whole. After all, who doesn’t want the opportunity to win at even one or two smaller segments than to get frustrated when they don’t hit the time goal with the overall trim?

Once you know how long it takes you to do each segment, you can set goals and objectives to beat your “best time.” Push yourself. Make a game out of it. The clock will be your score-keeper. Each time you gain even a few seconds, you’ve won a mini victory!  But you’ll never be able to do that unless you can easily watch the clock. Even with all the clock watching, always remember, speed and efficiency can never come at the sacrifice of quality or safety.

2015-10-28_1529rrWhat are your time saving tricks? Jump over to the Learn2GroomDogs Facebook page and tell us.  You can even click here for a quick lesson in how to use the site.

FREE TIME SAVING LECTURE HANDOUT

Click here for a complete video list to make searching even easier!
 

Happy trimming,
~Melissa


Overspending Your Time Budget

Time-Is-Money-740rrIt’s interesting that some people who are so disciplined and focused regarding their financial budget, think nothing of overspending their time budget.

Let me explain what I mean. There are only so many hours in a day, a set number of days in a week, and a measurable number of days in a year. Those hours and minutes never change. These blocks of time shape our lives. They frame when we work, when we sleep, when we eat, and when we play. Yet, many people treat these blocks like hands full of cash just waiting to be spent. They forget that time is finite and has limits.

Many of us know, whether we create definite schedules or just have a rough idea, how our days, weeks, and months will be shaped. Others schedule their whole lives down to the last detail. I’ll bet you know:

  • what time you’ll get up each day.
  • what days you’ll work.
  • when you’ll leave work and go home.
  • what time you hope to go to bed.
  • your plans for the weekend.
  • when you’d like to take a vacation.

Given those facts, you also know:

  • roughly how many hours you’ll work this week.
  • how many hours of sleep you’ll get tonight.
  • how much time you have left to sleep if you wake up in the middle of the night.

Our lives are all about time. We think about it constantly, whether we realize it or not. Tapping your foot because someone is late? You’re thinking about time. Honking your horn because the car in front of you didn’t go when the light changed? You’re thinking about time. How many times did you glance at your watch, clock, or phone today? It’s all about time.

So now that you realize you’re thinking about it, let’s talk about spending it. Time is like money – when you have it, life seems more in control. So why do so many of us spend time like it’s a limitless resource?

Time is the same for all of us. We all have the same amount of time in our “wallets.” We all have the same numbers of seconds, minutes, hours, and days. Yet, I see people who overspend their time budgets everywhere I go.

Have you ever thought about what mismanaged time is doing to you and those around you? Let’s start with your health. Are you eating right or just grazing on whatever you can find? Are you sleeping well or enough? Is your body reacting to the stress with pain, skin issues, or illness? What about your relationships with others? Are your irritable, impatient, and withdrawn? Are you missing out on family events? How much time do you get to spend with your friends? For that matter, when did you last take any time for yourself?

If the answers to those questions are negative ones, it’s time to make some changes before you lose your mental and physical health, relationships, or job. There are ways to stop that flood of overspending, but like anything else, you have to be honest with yourself and assert some discipline.

Know your limits

You need to eat and sleep. To nurture your relationships, you need to set time aside for those you love. You need to pick your kids up from school. You need to set time to take care of yourself. That means you need a reasonable schedule and you need to stick to it. That doesn’t mean you have to be inflexible, but if you’re in time trouble, you need to be as ruthless with your time spending as you would your cash if you were deep in debt. You need to retrain yourself and that means that at first, there is no bending of the rules you set for yourself. Eventually, with practice, you may be able to lighten up on the reins, but until then, stick to the plan. How will you know when you’ve achieved the proper balance? Simple. Ask your doctor, family, and co-workers. When they give you the thumbs up, you can ease up a bit.

Create an emergency fund

Setting a schedule or framework builds in the gift of time. When you set time goals and stick to them, you suddenly have time available at the end of your day. No, that doesn’t mean you can start spending it like a $10.00 bill you discovered in your jacket pocket. That time is emergency money, like a credit card that you use only for dire straits. Use that time to get other scheduled tasks done ahead of schedule, so if something urgent comes up (and it will), like a family emergency – you can handle it with limited effect to those who are depending on you.

Become a master of efficiency

Doing things the same old way has gotten you into this mess. Are you using your time properly? Just because it’s the “way you’ve always done it” doesn’t mean it’s the best way. Finding better ways to do tasks reduces their power over you. Sometimes you do a task the most efficient way, but at the wrong time of day, and it eats up valuable minutes.

Do you always put that phone call off because you’re uncomfortable? Do it first and get it out of the way so you don’t spend the rest of your day dreading it. Some tasks can be made easier with technology. Look for better ways to do things and you’ll be surprised how those moments, like pennies, begin to add up.

Eliminate procrastination from your vocabulary

Maybe you’ve heard the saying, “I can’t wait to procrastina…” I love that joke, but it’s also so true. Think of all the time we waste by putting things off. We waste time just thinking of ways to avoid a task. We waste even more by trying to think up ways to justify it to ourselves. Some things are just always going to test your nerve, your resolve, or your patience. Just do them and get them over with, then move on to the good stuff as a reward.

Accept that sometimes the answer is, “No.”

I remember asking my mom for something when I was little. I can’t remember what it was, or even why I wanted it (which shows how important it was, right?). What I do remember is what she told me when I asked why I couldn’t have it. She simply (and not unkindly) said, “Honey, sometimes the answer is ‘no.’”

It was an important lesson then and it still matters now. Sometime you have to say “no.” When you make a promise you can’t keep, it’s more than an inconvenience – it’s a breach of trust. Keep it up and your word is worthless. Be realistic with your expectations and abilities. Know when to say that more time or help is needed – or even the reality that you can’t do it. Give the other person a chance to pursue other options. They won’t look down upon you for being honest – they’ll be glad you didn’t leave them high and dry when you couldn’t keep your promise.

Know when to ask for help

This goes hand in hand with the previous point. Maybe you can’t do a task alone, but with the right help…? You still have worth and value even if you need assistance. Knowing that you need help lets others know that you understand the problem and have a plan.

Asking for help can actually save time. Two people carrying in all those grocery bags will get the job done a lot quicker, right? Just because you can do something alone doesn’t necessarily mean you should.

Be present

Being present means you are paying attention to the task at hand, not the next thing you’re worrying about. With proper planning, you will be able to compartmentalize tasks a little easier. That means that you can get things done in the time allotted. Being present also means understanding that loved ones need you just as much as those tasks you are trying to get done. When you can’t remember the last time you tucked your child in at night or thought to give your spouse a kiss goodnight, things need to change.

Respect boundaries

This is a big one. Know your limits AND those of others. Do you have deadlines? Meet them especially if you’re part of a chain of events. If you’re late, they will be, too. If they can’t make up the time downstream, the end result will be late. People who plan can often help those who don’t, but they won’t for long.

Poor planning on your part does not necessitate an emergency on theirs

If you overspent your time, it creates a ripple effect on others involved. If you created an emergency because of poor planning and execution, don’t always expect others to bail you out. Mutual respect breeds trust and a solid team. When we all work together, everyone wins.

Time can be a beautiful thing. When you have it, you can appreciate the loveliness of the world around you. You can enjoy time spent with others. You can actually be present with those who matter most. When you are a slave to time because you failed to control your misspending of this finite resource, you create a prison for yourself. Luckily, there is a key… YOU!

Do you sometimes struggle with time management?  Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Guest blogger

~Joelle Asmondy


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